33 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Silvia L
1 star07/13/2023
I am deeply disappointed and frustrated with the service I have received from Triton. Unfortunately, my experience with this company has been nothing short of dissatisfactory.I have diligently tried to contact the office several times, leaving multiple messages in an attempt to reach the office manager, parts manager, or any individual capable of providing assistance regarding the issues we are currently facing with the recently installed ** system. Regrettably, I have not received a single call or response.While the people answering the phones have been apologetic on behalf of the managers, I have been unable to communicate directly with them. It is disheartening that I have not received any answers or a viable resolution despite their understanding of the situation. As a result, the ** system remains out of service, causing significant inconvenience and discomfort for my household.I believe that effective communication and timely support are crucial aspects of customer service, and I expected better from Triton. The lack of response and unavailability of management personnel reflect poorly on the company's commitment to customer satisfaction.I urge ******************** to reevaluate its customer service protocols to ensure that other customers do not encounter similar problems in the future.Hoping for a resolution!Review from Richard H
5 stars04/09/2023
Our Triton Air sales rep and technician were both extremely knowledgeable, friendly, and courteous. Great and quick communication and they quickly found a solution to where we could place our air conditioning unit.Review from john s
5 stars03/27/2023
they continue to be a great provider of service at a reasonable price. will use them again without hesitation.Review from Kim M
5 stars03/13/2023
Amazing company! Amazing techs. Thank you Stu for your honesty and professionalismReview from Kathy W
5 stars03/13/2023
I have had my heat/ac system for 6 years now. I have never been disappointed in the customer service, the technicians that have come to install, or for my regular inspections and check **** They make a point of making the customer feel comfortable with the technicians entering their home. The tech sends a bio before arriving at the house so you know who to expect. They cover their shoes and are very respectful of your space and your home. Triton Air is the best!Review from Susan R
5 stars02/17/2023
Great company. Service representatives are on time, professional, and courteous. No high pressure sales pitches. I am so happy with the service I receive.
Triton Air Inc Response
02/20/2023
Grateful for your feedback and business! Thank you! - *****************************, FounderReview from Michael C
5 stars02/10/2023
These guys are top notch. They installed two new HVAC units at my home a few years back and have done the twice-a-year service since then. On time, efficient, clean, and both friendly and professional. Every time - and with different ************. I can tell it's a company that knows what it is doing in terms of the industry, the products, and very importantly, customer service.Triton Air Inc Response
02/13/2023
Awesome **************** *******! Wow. Thank you! Grateful for your continued business! - ***************************** - FounderReview from Robert W
5 stars01/30/2023
Excellent service and consultation we were looking to replace our old existing system and Tritons first visit was informative and educational. We also priced with several other companies and triton was very thorough and helpful in making our decision to use them as our other quotes had to many vague areas that would have led to additional chargesTriton Air Inc Response
01/30/2023
Grateful for your business, 5 star feedback and recognizing that there are a lot of games some contractors play to be the "low price" upfront, but then come in after with the surprise bills! I have experienced this first hand when I remodeled my home and it was so frustrating! Enjoy your new system and we look forward to keeping at tip top shape for years to come. Thank you again! ~ ***************************** - FounderReview from Ed B
5 stars01/18/2023
Triton Air in ************ is the epitome of excellence in customer service all the way from 3 years ago when they replaced our old heating furnace with a brand new Lennox unit to now with a service call with ******* their technician. Four days ago our heater wouldn't go on and with temperatures in the low 40's most mornings lately we were hoping it wouldn't take too long to fix it. Well, low and behold, ******* had it fixed in about an hour! Triton is definitely a company that deserves your trust, give them a call for any heating and A/C needs you may have.Triton Air Inc Response
01/23/2023
Amazing feedback that will be shared with the entire Triton team and Will. Thank you for your support, words and continued business! ***************************** - FounderReview from Michael W
5 stars01/03/2023
Always excellent and professional service by the Triton Air team. Very respectful and thorough in our summer-winter inspections. Thank youTriton Air Inc Response
01/23/2023
Grateful for your words and continued business and support! - ***************************** - Founder
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