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ComplaintsforSystem Upgrade, Inc.
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Complaint Details
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Initial Complaint
08/23/2022
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
My husband had a loan and credit card with upgrade. He passed away feb. 27 2022. He had auto deduction from our checking acct. After he passed they still did auto deduction in the amount of 130 and 70. They did it for March and *****. I sent in death certificate about mar. 26 but took out for ***** so I called and they said they were working on it and I would get a refund for march and *****. Did not hear so I called today and they said I was not authorized so I told them it has me listed as spouse. Finally got it straightened out and was sent to the resolution department. They said they could not issue a refund because they stop auto pay and whatever that was collected before is non refundable. I hung up very upset cuz death certificates take a while so I called back . They said cuz was a new account and had collected several payments they closed it being or refundable because it was a new account and they would have to take the loss. I told upon my husband death the account was no longer joint and they did not have permission to withdraw $200 for march and $200 for ***** so I wanted my money back. They said they could not. It seems so unbelievable illegal. Please help me!Initial Complaint
04/22/2022
- Complaint Type:
- Billing Issues
- Status:
- BBB unable to locate business
I In accordance with the fair credit reporting act the list of accounts below has violated my federal protective consumer rights to privacy and confidential under 15 USC **** 15 USC **** section 602 A States I have a right of privacy 15 USC **** Section 604 section 2 It also steaks a consumer reporting age cannot furnish a account without my written instruction.15 USC ****c (a)(5) Section States No consumer reporting agency my make any consumer reporting contain any other following items of information any other adverse items of information other than records of conviction of crimes which antedates the report by more than 7 years 15 USC ****s-2(A)(1) A person shall not ******* any information relating to a Consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is in accurate
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.