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ComplaintsforMurf Electric Bikes
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought two e-bikes with the same battery pack. One has a ***** of ***** miles and the other has a max ***** of 20 miles until it fails. The website advertises it to have a ***** of 50 miles. I have been stranded three times now, when I have had to lock up my bike on the side of the road and uber home, because it abruptly failed. They mailed me a new battery, because they were sure that was the issue. After it failed again, I told them i was done getting stranded and wanted to return the bike. Their warranty manager told me he would mail me a box to return the bike. Now two days later, I get a call from someone else at the company saying they are not sending me a box to return it. They now want me to drive an hour to a bike store to further test. This bike has failed repeatedly, I want to return it.Business response
10/20/2023
We are working directly with this customer to get the bike refunded. Thank you,
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.