ComplaintsforInfinite Storage Solutions Inc
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Complaint Details
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Initial Complaint
07/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased two shelving sets from modern shelving for $1700.55 on 04/24/2023. The website depicts the shelves as completely finished on all sides with a powder coating, as did the drawings that were sent for my approval. However the product arrived with unfinished, bare metal edges. The company would only accept a return, which I found too cumbersome. I want a discount off my purchase price.Business response
07/27/2023
Our design team did a custom design for the customer using wood. The customer did not purchase the custom design and instead did and online purchase of the orange powdercoated shelves. Our customer service representative responded to the complaint about the edges and offered to take back the shelves for a refund. The customer asked to keep the shelves and demanded a partial refund for compensation. The partial refund was issued and the matter is now resolved.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.