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ComplaintsforCalifornia Air Tools Inc
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Company refuses to honor warranty on defective product. See screenshots showing, denial of amazon return (past 30 days), email from company advising I should go through amazon and to contact the if I have issues, email from company denying my issue after I have followed their instructions and picture showing area of leak.Product is new and unused other than testing.Business response
12/21/2022
This customer purchased an item from Amazon Warehouse Deals.
Amazon Warehouse Deals are used or returned items sold by Amazon.
These products are sold at a large discount because the items are used or damaged.
Amazon Warehouse Deals are sold by Amazon AS IS No returns allowed.
California Air Tools does not cover warranty for used or returned products sold by our retailers
California Air Tools only covers warranty for new products sold by an authorized dealer to the Original Purchaser.
If an item is sold and returned the warranty does not transfer and is not vaild.
Amazon Warehouse ********************************* Marketplace, Offerup not cover under warrant.
Thank you*************************
Director of Sales & Marketing
California Air Tools, Inc.Initial Complaint
06/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased an air compressor from California Air Tools (via Amazon) 18 months ago and it failed two months ago. I have been trying to source a replacement for purchase since then and have not been successful in getting California Air Tools to provide me information of where I can get the part. They responded once sending me to another company for parts but that company stated California Air Tools has discontinued the parts and they do not have parts for their compressors. I understand the 12-month warranty period was over, but I would like to repair this unit. I feel that there is a way to repair this unit but I cannot get the company to assist through e-mails or through their "automated" phone system.Business response
06/27/2022
Hello.
From our review it appears you are looking for a replacement check valve. There are several different versions for the 2010A air compressor so we ask that you contact our customer service team (via ******************************************** to help pinpoint the correct assembly. Check Valves assemblies are available via either MasterToolRepair.com or via our Factory Outlet Site. Our customer service team is available M-F at the following number/hours:
Phone:************ Ext.1
M - Th 8am-4pm Pacific Time
Friday 8am-2pm Pacific Time
www.californiaairtools.comWe look forward to helping resolve the issue.
-Thank you
CAT Marketing Manager
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Contact Information
8560 Siempre Viva Rd #3A
San Diego, CA 92154
Business hours
Today,6:00 AM - 4:30 PM
MMonday | 6:00 AM - 4:30 PM |
---|---|
TTuesday | 6:00 AM - 4:30 PM |
WWednesday | 6:00 AM - 4:30 PM |
ThThursday | 6:00 AM - 4:30 PM |
FFriday | 6:00 AM - 2:30 PM |
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.