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Complaint Details
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Initial Complaint
03/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Hello Better Business Bureau! My name is ***** and I have a situation going on with a local mechanic shop that I am trying to resolve with trust and good faith but unfortunately, I have to go this route to get some protection. For context, I am 23 and have an older *** ****** Civic 2007 LX) that has had issues due to its age but that I have spent money to fix and repair. One of the last things I needed to do was the transmission so, I went online and searched for the best mechanic shop with the best reviews around me. I found this mechanic shop and took it in. They offered to get a used transmission but I wanted a little more protection because cars are a huge hassle and I do not know how to fix them. So, I decided to pay for a warranty instead of a used transmission I went with the rebuilt/reconstructed transmission since that is the only option they offer a warranty with. It was and is a lot of money for me but now here comes the issue...I have brought in the car 5 times for the same exact issue P0797. The Pressure Control Solenoid Valve "C" is Stuck ON and I also have proof. It was a good choice I got the warranty but what happens when the warranty runs out and the same issue occurs...what protection do I have from them charging me for it and beating around the ****? I just want my car fixed. That is why I spent that much money and I trusted them to fix it. The car is in the shop now but I am writing this report for my protection because what does happen when the warranty runs out and I am stuck with that exact same issue? Their craftsmanship should be held accountable. Thank you for your time and especially the consideration. As a customer, you feel helpless because one important part of making business is trust. Having to go to extra measures because you trusted a business to do the right thing.
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Contact Information
3034 National Ave
San Diego, CA 92113-2542
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.