ComplaintsforKen's Auto Center
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Complaint Details
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Initial Complaint
10/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
ABOUT MARCH, I RECEIVED A DIAGNOSIS FROM **************** OF A HEADGASKET PROBLEM. YET, MY *** WAS NOT BEHAVING AS SUCH, AND I DROVE IT WITHOUT INCIDENT FOR 6 MONTHS. FINALLY ABLE TO AFFORD A 2ND OPINION, I BROUGHT IT TO ***' S AUTO. I KNOW THEY CHARGE MORE. ALLEGEDLY THEY ARE A SUPERIOR SERVICE CENTER. I BROUGHT IT IN FOR DX IN SEPT 2023. I HAVE BEEN A CUSTOMER THERE ON AND OFF FOR TWO DECADES. DIAGNOSIS CAME BACK. MANAGER ***** STATED THAT IT WAS DEFINITELY NOT A HEAD GASKET PROBLEM. A PRESSURE OR PUFFER TEST EVEN FURTHER CONFIRMED THEIR DIAGNOSIS. SUGGESTED REPAIR OF IGNITION COIL(S) AND SPARK PLUG REPLACEMENT WOULD MEET MY AIM: TURN OFF THE CHECK ENGINE LIGHT. GIVEN MY LIMITED INCOME (DISABLED), I DELAYED A WEEK. I KNEW OTHER MECHANICS WERE LESS EXPENSIVE. BUT WITH THE PLEDGE OF THE MANAGER *****, I AGREED. THE IGNITION COIL NUMBER ONE AND ALL PLUGS WERE REPLACED. COST, OVER $400. I DROVE THE *** HOME AS NORMAL. LESS THAN 18 HOURS LATER, THE LIGHT WAS ON AGAIN. I DOCUMENTED IT, AND CALLED. I GOT NO REPLY. I EMAILED ***. I GOT NO REPLY. I TOOK IT TO **********. THEY SAID IT WAS STILL FAILING ON IGNITION/ PLUG #1. THE RETAILER RECOMMENDED DRIVING ON THE HIGHWAY ***** MINUTES. I FINALLY GOT AHOLD OF ***. THE SAME MANAGER, *****, AGREED. I DID. THIS DID NOT RESOLVE. I TOOK THE *** IN ASAP, BACK TO ***'S AUTO. WITH NO ADMISSION OF ERROR, ***** CAME BACK WITH A (SURPRISE !) HEAD GASKET DIAGNOSIS. THE $400 *************** REPAIR DID NOT SOLVE THE CHECK ENGINE LIGHT PROBLEM. AND, INDEED, THEIR RECOMMENDED DRIVING IT ON THE HIGHWAY AGGRAVATED IT. ON AN INCOME OF $1000 PER MONTH, I AM OUT THE $550+ "EXPERTISE" I PAID. ***'S PROMISE THAT THEY KNOW HYBRID REPAIR NOW PROVED...FALSE.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.