Business ProfileforAxos Bank
At-a-glance
Customer Complaints
56 complaints closed in last 3 years
17 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Business Details
This is a multi-location business.
- Location of This Business
- 4350 La Jolla Village Dr Ste 140, San Diego, CA 92122-1244
- BBB File Opened:
- 7/29/2011
- Years in Business:
- 25
- Business Started:
- 9/27/1999
- Business Incorporated:
- 9/27/1999
- Accredited Since:
- 10/10/2011
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Hours of Operation
Primary
- M:
- 9:00 AM - 5:00 PM
- T:
- 9:00 AM - 5:00 PM
- W:
- 9:00 AM - 5:00 PM
- Th:
- 9:00 AM - 5:00 PM
- F:
- 9:00 AM - 5:00 PM
- Sa:
- Closed
- Su:
- Closed
- Business Management
- Mr. Gregory Garrabrants, President / CEO
- Mr. Eshel Bar-Adon, Executive Vice President, Specialty Finance & Chief Legal Officer
- Mr. Compliance Dept, Compliance Specialist
- Ms. Traci Holley, Senior VP of Compliance
- Ms. Dulce Betancourt, Compliance Analyst
- Ms. Jenna Harbaugh, VP, Compliance Officer
- Contact Information
Principal
- Mr. Gregory Garrabrants, President / CEO
Customer Contact
- Mr. Compliance Dept, Compliance Specialist
- Ms. Dulce Betancourt, Compliance Analyst
- Ms. Jenna Harbaugh, VP, Compliance Officer
- Additional Contact Information
Fax Numbers
- (858) 350-0443Primary Fax
Phone Numbers
- (888) 502-2967Other Phone
Email Addresses
- Primary
- (858) 350-0443
Customer Complaints
56 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
08/22/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Customer Reviews
141 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Jared D
1 star09/25/2024
Axos Bank Response
10/01/2024
Please see attached for response.
October 1, 2024
To whom it may concern,
This email is to acknowledge receipt of the correspondence from ***** **** complaint ID ******. ****
Bank takes consumer feedback very seriously. The Bank has fully reviewed this matter and a detailed
response has been emailed directly to the consumer on Tuesday, October 1, 2024. In order to protect
consumer privacy, the Bank is unable to provide BBB with the details.
In the event the customer has executed an Authorization for Release of Account Information to and by
the Better Business Bureau (BBB), the Bank will still be unable to provide the BBB with the details as the
consumer cannot waive the banks right to confidentiality. For any questions or concerns, the Bank may
be reached at **************.
Sincerely,
Compliance Team
Axos Bank
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