ComplaintsforOlhausen Gamerooms & Outdoors
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Complaint Details
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Initial Complaint
11/08/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed an order with this company back on August 30th, the total amount of the order was 454$. It was stated on the website that there may be a delay on shipping because of the warehouse moving locations. The delay would be 2-3 weeks. I received 1 of the 3 things I ordered right away. Nothing else has been shipped. I have sent many emails asking about the rest of my order. I will occasionally get a response. The last email that I received from them was October 18th they stated they would get my stuff out ASAP. I still have received nothing. At this point I just want to get my money back and I will order somewhere else but when I stated that I want a refund I never hear back from the company.My order # is ******** if that makes things easierBusiness response
04/20/2023
Hello ******,-Thank you for sending this over. However, this is not regarding this company, Olhausen Game Rooms. I would suspect it is associated with a scrupulous online entity that has been doing this to a number of unsuspecting people. The company is called Olhausen Online and has been selling under the name for some time. I have tried, so has the manufacturing facility in *********, ** but have had no success in stopping the perpetrators. Our company is a brick and mortar retail store in *********, **. We do not do any online sales or have an e-commerce site. www.olhausengo.com.Best regards,*****
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Contact Information
5620 Kearny Mesa Rd Ste B
San Diego, CA 92111-1314
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.