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Find a Location

Freedom Boat Club has 1 locations, listed below.

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    Business ProfileforFreedom Boat Club

    Boat Rentals
    BBB accredited business

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/11/2019

    Years in Business: 10

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business offers boat rental services.

    Business Details

    Location of This Business
    2620 Ingraham St Ste A, San Diego, CA 92109-7908
    BBB File Opened:
    2/11/2019
    Years in Business:
    10
    Business Started:
    1/2/2014
    Business Incorporated:
    1/2/2014
    Accredited Since:
    2/11/2019
    Type of Entity:
    Corporation
    Alternate Business Name
    • Golden State Boats Inc
    Business Management
    • Mr. Daniel Hasbrouck, President
    • Ms. Jennifer Hasbrouck, Secretary
    Contact Information

    Principal

    • Mr. Daniel Hasbrouck, President
    • Ms. Jennifer Hasbrouck, Secretary

    Customer Contact

    • Mr. Daniel Hasbrouck, President
    Additional Contact Information

    Website Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/22/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    2 years ago me and my husband joined Freedom Boat Club in *********, our dog came with us to the sales meeting, she was welcomed on the intro boat ride. We told them we have no interest in boating without our dog. We were told well-behaved dogs were always welcome, and would always be. That was important to us before we signed up, As the membership is not just monthly and one can cancel at any time if they dont like something but there is a hefty financial commitment of around $6000 upfront as an initiation fee. Today, out of the blue, we received an email stating the club will no longer allow dogs due to members not cleaning up after their pet or being off leash and jumping on someone.My first choice would be that the business rescind this reactionary policy that affects all dogs and responsible dog owners, and instead just target the offending members and their dogs. Or at least grandfather, and members that they have already made this promise to. On every boating outing we interact with at least two freedom boat club, staff members and not one has ever complained to Us about our dog. They all pet her and demonstrate enjoyment interacting with her. Second choice would be a full refund of our initiation fee. and a refund of this fall/ ******* monthly boating fee as we only kept it so that we could boat this summer. Through them, we also buy an annual insurance policy that we would like prorated and refunded for the months that we wont use if they do not change the policy. I cannot get the photos to upload, but I have multiple screenshots of advertising, ******** page promoting dogs on their boats as recently as this month, the national freedom boat club ads, stating that dogs are allowed on the boats. Im not sure if the Better Business Bureau is able to help with this type of matter or if I need to pursue this in other directions. I am grateful for any assistance you can offer.Thank you,*****************************
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    AJ K

    5 stars

    05/20/2023

    Ive owned several boats throughout my 20s and then I heard about FBC through a ****** I have to say, its the best thing *** spent my money on to this date. The fact that I do not have to clean or maintain the boat is fantastic. Plus I can take a different boat out basically every week. The dockstaff are absolutely fantastic and caring about the members. I really do get a sense of a huge boating family everytime I take a boat out. I hear about some people complaining about a few smudges here and there, along with maybe a fish finder not working. But these issues get fixed very quickly. No one is perfect, however, ***, ****** the club manager, and the dockstaff are definitely up there towards pure perfection! Thank you FBC for having me as a member!

    Freedom Boat Club Response

    05/23/2023

    Wow, thanks for the great feedback and kind words. We look forward to seeing you on the docks. 

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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