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Find a Location

Hot Tub Cruisin has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Hot Tub Cruisin

      1590 Quivira Rd San Diego, CA 92109

    • Hot Tub Cruisin

      1010 Santa Clara Pl San Diego, CA 92109-7227

    • Hot Tub Cruisin

      PO BOX 9728 San Diego, CA 92169

    Business ProfileforHot Tub Cruisin

    Boat Rentals
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This business offers hot tub  boating services.

    Business Details

    This is a multi-location business.

    Find a Location

    Hot Tub Cruisin has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Hot Tub Cruisin

        1590 Quivira Rd San Diego, CA 92109

      • Hot Tub Cruisin

        1010 Santa Clara Pl San Diego, CA 92109-7227

      • Hot Tub Cruisin

        PO BOX 9728 San Diego, CA 92169

      Location of This Business
      1590 Quivira Rd, San Diego, CA 92109
      BBB File Opened:
      9/28/2021
      Years in Business:
      11
      Business Started:
      6/6/2013
      Business Incorporated:
      6/6/2013
      Type of Entity:
      Corporation
      Alternate Business Name
      • Hot Tub Cruisin Inc
      Business Management
      • Mr. Taylor Rhodes, CEO
      Contact Information

      Principal

      • Mr. Taylor Rhodes, CEO

      Customer Contact

      • Mr. Taylor Rhodes, CEO
      Additional Contact Information

      Email Addresses

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/10/2024

      Complaint Type:
      Product Issues
      Status:
      Unanswered
      My boyfriend and I were looking to book a Hot Tub Cruise for our birthdays in mid-June and were hoping to use Groupon to utilize its online deal. After a couple of weeks of thought, we went to book one morning (April 24) just to find that the Groupon deal had suddenly been taken down, marked as "no longer available." My boyfriend messaged the Hot Tub Cruisin phone number and asked a brief message as to why the deal had been taken down, and if it would be reinstated soon so we could book for our planned date in June. ************************* (Operations Manager for Hot Tub Cruisin) responded shortly after, stating the Groupon deal was restricted til May 23 anyway and unable to be used after that date. From what I could see, this was not stated on the Groupon website. I was confused and even upset, considering we were planning to purchase the deal, and if Groupon hadn't been inactive the moment we were planning to buy it, we would have purchased it for no reason.This is in direct violation of the Groupon policies on misrepresentation and manipulation. Ive been in contact with Groupon which has confirmed that the date restriction wasn't accessible nor made clear. As stated in Groupon's policy, "any disclaimers attached to your product listing must be prominent and visible." Additionally, as ****** so thoroughly explained over the phone, if we had gone ahead and purchased the Groupon deal she wouldve made sure we werent refunded for the money spent which is yet another violation of Groupons policies. I attempted to contact the business owners at the Admin email listed on their website regarding my experience. Unsurprisingly, I received an email response by ****** herself. In this email she attempts to discredit me, and also admits to having recorded our phone conversation- which is illegal in ********** considering I didnt consent nor was I made aware I was being recorded. Hot Tub Cruisin also has several allegations regarding fraudulent charges and potential scams.

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Gina J

      1 star

      05/05/2024

      DO NOT SUPPORT THIS BUSINESS. Not only does Hot Tub Cruisin have several allegations regarding fraudulent charges and potential scams (see other 1-star ************ and Better Business Bureau reviews), but also they treat their customers with shameful disrespect and apathy.I had a horrendous experience with Operations Manager, ************************* regarding an issue with Groupon. She was shockingly rude and relentlessly pestering. Im honestly stunned this business has its communications and reservations, very customer service-heavy roles, managed by someone so ill-mannered with a painfully evident lack of basic people skills. I attempted to contact the business owners at the Admin email listed on their website regarding my experience. Not surprisingly, I received an email response by none other than ****** herself. In this email she calls me a liar and manipulator, and also idiotically admits to having recorded our phone conversation- which is illegal in ********** considering I didnt consent nor was I made aware I was being recorded. Although, as mentioned above, her obtuse behavior in that phone call and the sparseness of my sentences would only help prove my point. Im shocked this business is still functional with her at the helm. Yet, as the Mother of the two co-founders and business owners, ****** and *******************, it only makes sense that she has immunity despite her apparent inability to speak to customers in a respectful manner let alone manage a business.

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

      BBB Reports On

      BBB reports on known marketplace practices.

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