ComplaintsforAssociated Professional Services

• Initial Complaint

  06/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  10/20/23 - overpaid HOA 5/20/24 - paid June HOA fee early, only to be notified a few days later that we have switched property management companies Called Associated Professional services 5/28/24 after notification of switch came through to request the ledger of my overpayment and to cancel future payments. They confirmed that they could do that for me, verbally confirmed the amount I overpaid, and was told that I would get a call back by EOD. Did not get a call back. Called every business day since. Got ahold of business 6/5/24 for them to tell me that they no longer have any account information for me as it has all been "forwarded to the new business."I am asking for a ledger of payments for all of my payments paid through ASP so I can have a record going to the new company, and accurate account balance.

  

  Business response

  06/06/2024

  This has been handled, 

  Customer response

  06/06/2024

  
  Better Business Bureau:
  
  We have already reached a resolution and i would like to delete this complaint as stated in my previous email this morning. Thank you.  
  ***********************
  
   
  

• Initial Complaint

  03/13/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This is the *** associated with our property. This *** has failed to timely respond to matters of this property. The current appointed board seeks direction from APS and follows their guidance. I have had water intrusion into my garage from rain for years! I have brought this up the the Board and APS on numerous occasions. Personal items are now damaged. APS sent out a restoration company who moved personal property from a cabinet and placed it in front of my entry. I had limb reconstruction surgery and have medical mobile equipment that I need to be able to get in and out of my home. This surgery was performed on February 5th. Today is March 13th. I have tried contacting everyone involved and no one is responding. I need assistance. APS makes excuses that my emails end up in the **** folder. HELP!!!!

  

  Business response

  03/13/2024

  APS is contracted with the *** to provide accounting and bookkeeping services on a monthly basis.  All email correspondences have been forwarded to the *** Board of ********* for action on how to proceed.  The *** Board of ********* has recently approved a vendor to start the repairs on this property.  ************************* was provide a copy of the proposal along with the vendors contact information.  The vendor is to coordinate the scheduling of these repairs directly with the homeowner.  

  Customer response

  03/14/2024

  APS has failed to properly "guide" the ***** of ********* in handling association matters. My home was inspected by Triskell Restoration on February 8, 2024. I had surgery on February 5th, 2024. Today is now March 14, 2024. I received a proposal from APS on March 13, 2024 of which was supposedly emailed on March 12, 2024 per a phone conversation held with *************************. It has been over 1 month that I have not been able to humanly access the entry to my home due to the movement of items placed at the entry from the restoration company. Associated Professionals provides guidance to the ***** of *********. I know this because I was previously on the *****. Failing to properly comply with our CCR'S are means for legal ramifications. I have requested assistance from APS on what these options may be for homeowners and they have failed to respond. We as homeowners are at the mercy of improper handlings of property matters and our *************** that are paid monthly. All of this communication has also been provided to ********************* - CEO and ********. None of which have assisted in any resolution. APS trys to wash their hands clean of matters in which they are heavily involved in and states that they are there to provide "book keeping" services. This is false. APS provides guidance and has failed to guide and handle matters of importance. We as homeowners also do not have direct contact with the ***** of ********* and have to go through APS for all communications with the board. How is that considered "bookkeeping"??

  

  Business response

  03/14/2024

  Just to reiterate APS is contracted with the *** to provide a financial service agreement, we do provide guide assistance to the ***** of ********* when they reach out, however we are not *** attorneys it is not our obligation to provide *** legal advice.  In this case, the Homeowner notified APS of repairs needing to be made, we informed the ***** of *********.  The ***** of ********* received quotes from Vendors to complete the necessary repairs.  The Homeowner was provided a copy of this quote and is just waiting for the vendor to schedule the work with the Homeowner.  

• Initial Complaint

  03/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On March 1, 2024 I sent an email to *************************, requesting that my ACH debit be increased to $686, effective April 6, 2024. This payment is for ongoing *************** which are processed by Associated Professional Services (APS). On March 6, I received email notification from Alliance, a confirmation of my March 6 payment in the amount of $686. The correct amount for March should have been $636. On March 6, I called APS, spoke with ******************************* and requested a refund. ******************** informed me that he had no record of my March payment. He also told me in great detail how long it takes to receive a refund and the many internal steps he would have to take. This was all done in a very condescending tone, intending to discourage me from moving forward with requesting the refund. I confirmed my conversation with ******************** via email on that same date and in writing requested my refund. I received an email from ******************** enclosing a statement showing that as of March 4, my payment had not been received. On March 12, I received an email from Alliance stating that only APS has access to homeowner profiles to process a refund. On March 12, I again wrote to ******************** at APS, cc **************, his supervisor, repeating my request for a refund and enclosing Alliance's email.I have not heard from APS, I have not received a refund. Thank you for your assistance.

  

  Business response

  03/13/2024

  Good afternoon, 
  
  Thank you for bringing your concerns to our attention and allowing us the opportunity to address the situation. After a thorough review of our correspondence and the information provided by ***********************************, we have confirmed that the details shared at the time were accurate. Our records show that payments received by the bank are indeed recorded in our system on the following day.
  
  We understand the inconvenience this situation has caused you,especially considering the unexpected debit from your account. As such, we are committed to rectifying this issue promptly. We will process a refund of $50.00, the amount that was erroneously debited from your account.
  
  To prevent similar discrepancies in the future, we recommend enrolling in our direct autopay service. This method offers a more streamlined and reliable payment process, minimizing the potential for timing-related issues.
  
  We acknowledge that the arrangement to commence the adjusted payment amount in April did not unfold as planned, with the bank initiating the change in March instead. We realize the frustration this has caused and sincerely apologize for any inconvenience. Our team is dedicated to ensuring such discrepancies do not recur, and we appreciate your understanding and patience as we work to resolve this matter.
  
  Please do not hesitate to reach out if you have any further questions or require additional assistance
  
  ***********************
  Account Receivable Representative
  Associated Professional Services
  ************************************************************************************
  **********************
  ************** Fax
  

• Initial Complaint

  09/18/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am a homeowner in a condo complex, Park Royal, that Associated Professional Services (APS) manages. I have lived here over 10 years and have had a constant issue with an employee of APS, ***************************. the most recent issue happened in January 2021. There was a leak in the garage and she said it was my waste overflow. Her plumbers came out and I heard nothing more until this Wednesday when she sent me a **** for the repair. She asked for prompt payment because it was absolutely my unit. No plumber came to inspect my unit fixtures so I hired another plumber to inspect. They found my unit was not the cause of the leak and I asked for reimbursement for the inspection. She said no and sent the email chain (with my personal information) to everyone in the complex with an explanation of how difficult I am to deal with. This is very unprofessional and vindictive. The email chain contained personal information of mine that I didn't want shared with everyone in the complex.

  

  Business response

  09/24/2021

  *************************** received a call from an owner stating there was a leak in the garage.  ******* contacted the ***'s preferred plumber.  The plumber reported that the owners bathroom tub overflow valve was the cause of the problem.  The owner did not agree to the outcome and asked if she could have a second opinion.  The owner hired her own plumber to investigate the leak.  The owners plumber ran water in attempt to locate the source of the leak.  This plumber reported there was no leak found in her unit.  When talking to the ***'s preferred plumber they inform us the proper way to reenact the leak is to completely fill the tub passed the overflow line.  The owner is requesting reimbursement from the *** to cover the plumbing expense for the second opinion.  ******* informed the owner she would let the Board know, and make a decision on the reimbursement request.  In this email intended for the Board, ******* recommended the *** Board to not reimburse the owner since this was not an *** expense.  At all times ******* is very professional and she has never received any complaints of treating owners or tenants with any level of disrespect.  An email that was intended for the *** Board was sent out in error to the owners that we have on file an email consent for, which is less than half of the association.  Once Melissa realized this error she immediately sent out an apology email to all recipients and sent the Owner another email to apologize.  This error was an honest mistake with no malicious intent against the owner.  

  Customer response

  09/26/2021

  *************************** is not a professional person, ever.  She forwarded our personal email correspondence to several homeowners in attempt to publicly shame me and reveal personal information that I did not want to share with the condo complex.  Melissa's supervisor apologized but ******* never did, she must feel that is beneath her.  I asked her supervisor to have ******* apologize to me and she said that she will talk to ******* and have her apologize if it was really necessary.  I said that it was and I have not heard back.

  

  Business response

  09/28/2021

  My apologies, upon following up with Melissa's supervisor I was informed that an apology email was sent to you directly from ******* on September 20, 2021 at 2:14p.  We will resend this email in case you did not receive it previously.  Thank you, once again we apologize for this mistake.  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩