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ComplaintsforSetting Sun Sake Brewing Co.
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Complaint Details
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Initial Complaint
10/21/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I paid over $100 on 2 tickets to the ********* Sake Day event presented by Setting Sun Sake. We drove an hour to get there, waited in line for an hour, and then right before we got in, the owner of setting sun, ***** informed us we could not bring our son in, who is 1 years old. Nothing on the event website mentions that the event was 21+. **** was very unprofessional and rude in the way he handled the situation. He was aggressive and would not in anyway try and accommodate for our situation and took no accountability for the fact that there was no information on the website. Also they eventbrite website mentioned that in order to receive a refund you must go through the organizer and he was not willing to help us get our refund and said we had to go through eventbrite and wouldnt even listen or look at the information I was trying to present to himBusiness response
10/21/2021
We apologize again that we could not let your child into our 21+ event. Attached are photos of your refund via email communication with our Event Controller. We also attached the Reminders and Protocols created for this event with The Japanese Friendship Garden that we shared on social media. Due to the type of event and *** permit, we were not allowed anyone under the age of 21yrs old to enter into the event space where we were serving alcoholic beverages.Customer response
10/23/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.