ComplaintsforKaminskiy Care and Repair Inc
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Complaint Details
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Initial Complaint
06/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Unfortunately work was not code certified and totally unprofessional. Had electrical work to be completed. Service technician was not certified to do this work. Left open live wire in the bedroom. Did not connect appliance to electric circuit safely. We called a certified electrician to check work and work has to be done again - person could not believe they left an open LIVE WIRE in the bedroom. They said that was because they simply did not know what they were doing. Local number gets call center in a foreign country who demand payments. Endless discourteous and unpleasant texts. No ability to call a local person. They over-charge stating a 'gas fee of $90' if less than 4 hours and a $43 dollar random fee. Cost per hour exceeds $200!!! They send you an estimate immediately via text and ask you to confirm.Business response
08/01/2024
Hi ***, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered. Your experience does not reflect the standards we strive to uphold. We take your concerns very seriously and will address them promptly to ensure such situations do not happen again. Please contact our customer service directly at ************ so we can make things right. Your satisfaction is our priority, and we appreciate the opportunity to improve. Thank you for bringing this to our attention.
-*****, Customer Success Manager
To address the specific issues mentioned:
-We have been reviewing our procedures to prevent any future occurrences, and additional training will be implemented where necessary.
-We are working to improve our call routing to ensure local and courteous assistance.
-We are also reviewing our billing practices to ensure transparency and fairness.
-To resolve the complaint, we have also waived the initial charge and offered a billing adjustment. The balance due was $398.04, which we have waived as a gesture of goodwill and to compensate for the inconvenience caused.
****, if there are any additional steps required by the BBB to close this complaint, please let me know. We are committed to resolving this issue promptly and ensuring our customers are fully satisfied.
Thank you for your assistance.
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Contact Information
12396 World Trade Dr Ste 106B
San Diego, CA 92128-3787
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.