ComplaintsforLowe's
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Entered into a contract with Lowe's, quote #*********, in August 2023 to install 9 windows and 2 sliding doors. We paid for the product and labor a sum of $18,725.81 in advance. Installation was to be completed by November 3, 2023. Lowe's has not completed the job to this date. Lowe's has repeatedly ordered and sent defective and incorrect parts and there's no information on when the correct parts will be available. They have damaged the house and trim, left doors and windows in unsafe manner- leaking and without locking mechanism and caused my family stress and hardship. Even the windows and door they've installed so far have problems- broken, leaky, incorrect size, etc. There are still windows sitting in our living room which were delivered in October of 2023 that have not been installed yet. The installation department has scheduled FIVE different dates and has stood us up- never showed up to do any work. On several occasions, they'd come and say we don't have the correct parts to do any work and left the house without any work done. We have asked them to complete the job and let us know when they will do that; they don't even bother responding to us any more. The installer blames Lowe's, the salesperson blames the installers and different level managers point fingers at each other! We are sick and tired of Lowe's giving us excuses and leaving us in an unsafe environment. We will be hiring another contractor to do the job that was supposed to be done back in November 2023. We do not trust Lowes' with the project nor do we want them to come to our house any more. We want our money back so we can pay someone else to do the job. Pictures of broken and defective doors and windows are available upon request.Initial Complaint
05/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My husband and I purchased 3 appliances at Lowes 12/4/22 and paid for a 3 year warranty on each. We have been getting the run around TWICE this year trying to get the appliances repaired. These are Maytag washer dryer and dishwasher. BRAND NEW I called for service for the washer and dryer and set appointment for today Monday 5/6/2024 for 8am -12 At 1100 am I called the service center at Lowes to get an ETA of when the repair person was going to arrive...it's already 1100!After many questions, asked twice, or more by a Lowes Representative, she gave me the phone number to the appliance repair people that Lowes had scheduled today. I conferenced called, keeping the Lowes Representative on the line as I called the appliance repair number she gave me. The appliance repair person that answered said they didn't have an appointment with us today. And I took a day off work for NOTHING! That is the second time Lowes has done that
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
15,003 total complaints in the last 3 years.
4,102 complaints closed in the last 12 months.