Customer ReviewsforCox Communications

Cox communications is the biggest ripoff for a cable company. My bill is never consistent and every time I ask why it is higher they say, oh your promotion ended. After i got rid of many channels. Then some federal discount that ended and some internet promotion. I never was told I had a promotion or signed anything. About a promotion. Let alone for internet. My bill ** up and down and has gone up $50 in the last 2 Months. Im sick of them and they owe me money back. Getting ready to end with them but I want my money back they keep taking from me and making up c*** Its getting bad and they are getting away with it!

This company will do nothing but rob your bank account. EVERY SINGLE MONTH I call to have my bill updated to reflect the correct pricing. I currently am on the phone now and was transferred to a supervisor that kept getting confused about my account then transferred me in the middle of talking to the billing department (40 minute hold). They expect you to pay more monthly and if you want to leave to another service provider, youre expected to pay a fee. WHAT?Awful customer ********************** EVERY time I call!! What a headache!!

I can't take the time to write all the ways they have gotten it wrong. It started at the store. People at ********************************* store aren't trained to handle business properly. Customers pay for it in time and stress. All we did was change name on account from my dad to me. Call centers in ***** aren't helpful. Appointments made, the day and time switched without notice. A tech had to come out to install and was great. I got a text message from ***. Saying she wanted to follow up with me. She made 4 appointments with me to call and she never called at the time she said she would. My services for tv are still not what they were. I've spent *************************************** 2 days. Once you get the service it is fine. Trying to get it is a nightmare. And we pay extra monthly for *** *************

Ive had *** for 6 month now and its been a headache. On March I called to let them know I was moving and ask to move my service. They sent someone that Monday to MY NEW APARTMENT. She told me she moved my service and that was that. It was right before my bill. I ended up paying the full after the move. I also changed my address on the app and use the SAME ROUTER in my new address. Fast forward 2 months later I received a 100 bill instead of $*****(including taxes) I was paying. I called and asked why the increase. The rep told me its because i didnt call to close my account. Im like what do you mean? *** been moved for two months now and I explain everything how I called to move my address and changed my address. She was like a robot and kept repeating the same thing. I didnt close my old account. Ive deal with companies like Xfinity and overseas companies never have I ever moved and called to move my service for them to charged me for a place that I called to let you know I was no longer living there. Also Im sure where she get the second account from because I use the app and still have only one account. Im not sure whats going on like if they made second account every time you moved but bottom line is its ridiculous and I was not told this. Its not my fault or my problem. I called my bank and they refund me my money. *** later try to give me a -18 credit. Today I received a bill for $127. In the statement it says they are charging me for ***** for the old account again and ***** for my new account(June bill). *****+*****= ****** so the math is not correct. Im sitting wondering if they want their $18 back which would put us at $120.34. So they are charging me an extra $7 fees for the money that they are trying to steal from me. Like I cant make this s*** up. Im not going to keep going back and forth. Im just going to **** it up and go without internet for a couple of days and close my account. Save yourself the trouble and do not get ***.

Buyer Beware - Poor product service, customer **********************, and reliability. Unfortunately, *** has a monopoly on service where I live (******/San Diego Country Estates)and I am stuck paying excessive service fees for products/services that have less than 60% uptime.

Raise your price when you ask to drop channels ? WTF

Ever since the pandemic....As a loyal *** customer for about 28 years, UN-interupped, I have seen and experienced *** customer ********************** go from exemplary to very much what other reviewers have described.Each year, just prior to when "promotions" fall off, I call to negotiate my best price for services received.Long story short, I scaled services from the "full bundle" ************************* to keep my monthly bill around $175 - $180.We started by paring down the ** channels.Then we eliminate *** Telephone and purchase our own modem for High speed internet.On 4/7/24 I spent 40 minutes with a "loyalty" telephone rep who after the arduous qualifying process ("how many people in your home use...how many devices" and "what channels and programs do you watch...") gave me a price for the services I was and would be receiving.$186.00.Okay, I can live with that.Minutes later I get an e-mail with my new monthly bill, and oh, by the way you've entered a two year agreement (never discussed or agreed to in the phone call) oh, and also, you have a new account number. Your new bill amount, NOT $186.00 but north of $200.00.So, to correct I initiate a chat session thinking it would be faster; 40 minutes into the chat session, I'm not getting anywhere; I've already wasted enough time, end the chat and call a live phone ********** in mind the time wasted waiting on hold for a live rep; did anyone else notice they've removed their phone number from the paper billing statements?I get a live rep. I respectfully, firmly explain that I'm pretty angry with the experience I've had, the time wasted, my bill not being what the first live rep said it would be AND entering into a 2 year agreement that I did not agree to.He "fixes" everything and gets my monthly to $180.00.Great.Except, he didn't. $202. per month, on the last two statements (as of 5/21/24).I call 5/20/24 Rep can't help, transfers call, "Loyalty" rep can't help, will send form to "back office"

In a little over a month, we have had three internet outages in our area. I have called and spoke to customer **********************. The agents cannot communicate well or answer my questions. The agents have the ability to turn off your service and abuse that privilege.

So dishonest! Ever since I had my account, the payments have never been the same! Each representative had a totally different explanation why my bill is never the same! They been charging me for equipment every month. Partial payments every month! I am so freakin hardheaded! EVERYONE said dont go with *** but I had them years ago and never had any problems! NOW, ***'s must be pocketing the proceeds! I will make sure none of my loved ones sign up with ***! We work too hard for you to be stealing from us! Look at all the reviews! BEWARE! These are honest reviews from former customers!

Cox Communications is very sketchy visit horrible service..Called them 10 days ago with very heavy rains ,winds blew the cable wire low off the pole which a moron could figure out.Told in detail Cable when off watching with tornado weather.The problem had noting to do with my tv or inside of our house.They demaded repeatedly to get into out house after I told them the problem.After they checked the obvious then sure they could check our 1 TV.Sketchy why they ALWAYS demand to get into houses to scope them out.They refused to check the pole three times unless they could see our home.I cancelled service asap with house robberys and there obcessive need to see what in your house.I say watch them like a hawk because they do not need access to a telephone pole issue in a tornado.Cover your back and keep both eyes on their workers.