ComplaintsforMission Bay Chevrolet
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/12/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I did a lease buyout on my vehicle with the dealership on July 06th, 2024. The dealership agreed to finance my vehicle at the cost of the vehicle lease payoff which was $15,052.06 plus $2000.00 dealership charge to process the lease buyout. I was charged $17,547.06. $495.00 more than the agreed upon price. I told the dealership when I was signing the paperwork because the price was not disclosed in a dealership "Agreement to Payoff Loan" agreement. I was told that any balance over the agreed upon payoff and $2000.00 charge would be refunded back to me. I have requested the balance to be refunded via letter dated 7/12/2024 and sent to the dealership via FED Ex. I have yet to hear from the management department or received a check. Please refund overcharge on my contract of $495.00Business response
08/20/2024
Resolved.Initial Complaint
07/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
i have purchsed a vehicle from Mission Chevolet in 10/2021 for 23k. Within two months after the purchase, the car stalled and i had to get it towed back tonthe dealer. They supposedly repaired the issue, and i pick the car up. Two months later, the vehicle stalled again causing me to tow it back to the dealer. In his is two of multiple events, my most recent was May 2022, i which it stalled on the highway causing me to pay for towing. At this point, i am fearful to drive such an unreliable car and it loses a safety issue.Initial Complaint
01/29/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Transaction date: 10/09/2021. Other goods, Services and Miscellaneous charges (ELO GPS- theft deterrent device (only serves the dealership)): $695. I never initialed or signed this item. My signature was forged afterwards, actually so pedestrian it's not even funny. Between the time we agreed on everything and the time the Mission Bay Chevrolet crooks ******* my loan docs they had "snuck" in there $700 for stupid satellite bs nobody needs...I pointed it to them and they said, and I quote: "well we do this with all our vehicles, bla bla bla..." in other words, standard procedure, EVERYONE gets screwed with added costs, just as if you were adding aftermarket items I don't want. Sorry but NO. :-/ So I intend to get my money back, that's that simple. There is no need for me to supply any "supporting" documents as Dealership has all the supporting documents on hand, but if that is a dealbreaker I will supply whatever it is. Also if BBB needs a sample of my signature to match against the one that shows my "approving" that charge on the day I took delivery of the vehicle in *********, and I had to sign...well I surely wouldn't sign that, so I left it blank, they didn't catch it, and later reversed engineered the "signature entry". If it wasn't so sad, it would actually be funnyBusiness response
03/22/2022
I believe this has already been addressed. The complaint might have come through our ********** store since this is where ******** purchased his vehicle. Mission Bay **********.
I have attached a copy of the requested refund which was mailed on 2/7/22 and cashed on 2/16/22. It appears this has been resolved.
Thank you.
*********************
Mission Bay Chevrolet
Mission Bay **********
2111 ******************************************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.