ComplaintsforEco-Dry Carpet Care
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Complaint Details
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Initial Complaint
03/27/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
January 15th of 2024 we accepted a bid from EcoGreen carpet to clean our floor rug. January 24th, 10:45am, ****** *************) and a 2nd young man arrived to pickup our rug. ***** paid (with credit card) for pickup and return delivery in advance.The balance would have been paid upon return.When asked for a business card we were told "it was in their un-marked van and ****** would return with one.I asked regarding their duration of cleaning time. We were told "within 2 weeks".At 10 days I called to ask about our rug return status. On 2/10/24 I spoke with a Miss Rome who said "she would call the following Monday regarding return that week".I repeated my call, this time speaking with a **** who stated "he would put us in touch with a manager whose name and direct contact number he refused to give us.We continued our calls 2/10, 2/12, 2/21 (1:44 and 1:45pm), 2/27, 2/30 and 3/1. Each call was received by a different person, 1 telling us that the number was a lock company, others had no record of our contract.On 2/22/24 we called Eco-Green ************. On 3/1/24 we called ************.We have photos of ****** and the assistant as well as our receipt. The rug was valued at about $2000.00.We want our rug returned Working with this company cost us a loved rug, frustration, and a lot of time wasted
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.