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ComplaintsforHazel Hills
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/30/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On April 5 2023 I ordered 6 jars of CBD gummies for pain & sleep problems. Ad clearly states a 60 day money back guarantee and the pics showed multi colored gummy bears. I received 6 jars if green sugar sprinkled squares that taste awful & are no help at all. No ingredients are listed on the jars either. I called on May 28, within the 60 day period and was told the return window is 30 days and they are still working on the ad. As of today, May 29 the ad has NOT changed. They charged over $197 for the 6 jars, 2 of which were supposed to be free. After a 10 minute discussion where their rep continually talked over me I was finally able to get a $67 dollar refund. I was willing to return the other 5 sealed bottles but they don't want them. That just tells me they truly are not what the company says they are. And I'm still out $130 for this garbage. This place needs shut downInitial Complaint
04/15/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
My issue is false advertising. There offer said buy 3 get 2 free ***** per bottle if you buy 3 so I was planning on spending $150 then they have you confirm your order before telling you the total,and they ended up charging me ***** for each bottle.So I'm not getting anything free if I'm paying ***** for my to free bottles and I certainly wouldn't have confirmed my order if I knew the total.When I called customer service they said it was like getting 2 bottles free because of the savings but that is not what the ad said
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.