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ComplaintsforTech Defense Phone Repair - UTC Mall
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Complaint Details
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Initial Complaint
05/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
Date of transaction: May 15-2022 Amount paid: $102.36 Changed the screen for iPhone X, and my GPS on the iPhone stopped working immediately after they changed the screen.I went back to the booth to why this is happening, they started to told me that I need to update the app. I told them, I came from home to UTC by the same old app, why would I need to update the app for it to work?! I did take some time to update the app and took a 10 min ride to test the gps, and It was still no working. I went back to the shop after I did quick search, it turns out they may did not connect a small gold connector by mistake or on purpose (not sure) which will cause the gps not to work properly. I went back to the shop booth and tried to find a solution with them. But they acted as if I am invisible. I called the mall security and I told that they can do nothing and they referred me to BBB.org Also they started disrespect me and humiliating me by saying I need to be educated on how electronics work and so on They are highly disrespectful.In the attachment you will see the mall personal name and contact information along with his referral toy you
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Contact Information
4413 La Jolla Village Dr Ste E25
San Diego, CA 92122-1264
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.