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Find a Location

San Diego Yacht Charter Company has 1 locations, listed below.

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    Business ProfileforSan Diego Yacht Charter Company

    Charter Boats

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This business offers charter boat services.

    Business Details

    Location of This Business
    San Diego, CA 92101-3430
    BBB File Opened:
    2/17/2021
    Years in Business:
    4
    Business Started:
    7/23/2020
    Type of Entity:
    Sole Proprietorship
    Contact Information

    Customer Contact

    • Captain Bob Sherman, Member
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/28/2024

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    A reservation was made on Thursday June 20th for yacht charter on Saturday July 6th from 3-7pm at $495/hr as listed on their website (see screenshots). I did not receive a confirmation text or email, so I personally had to call the number listed on their website link: ******************************************************************************** and phone number listed in email: **************.Person named ****** listed as "Yacht Coordinator" answered the phone and mentioned i would receive a confirmation email. On Friday 6/21 I finally received the confirmation email, however there was a different yacht type, price, and time stated: "Premium Aquarus yacht, 12-4pm, at $650/hour" for Saturday July 6th which is not what I had selected upon booking (see screenshots attached).Website listed "due today $500 deposit". I emailed back and included screenshots to show what I originally booked and they refuse to cancel the reservation/provide a refund. See screenshots of emails attached. After further review and discussion with the "Yacht Coordinator" ******, the website is advertising fraudulent information and using the "bait and switch" technique to lure customers in and trying to force them to pay more that they anticipated. I would like to immediately cancel the reservation and be refunded any charges, and their website also needs to be reported and immediately shut down. I will also be filing a police report to expose this website for fraud.

    Customer Reviews

    0 Customer Reviews

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    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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