Customer ReviewsforVersaCheck

I used Versacheck software for many years when I had my business and had no complaints. However, I recently discovered that this company no longer cares about it's customers. I installed the software on my new computer last year. Then the hard drive failed so I replaced the hard drive and reinstalled the software. I had to request a reset of the validation code. They agreed to do that. Then, last week, Windows crashed into a weird loop and wouldn't boot up. So I was forced to install fresh version of Windows. I then installed all my programs, including Versacheck. When I entered validation code, it returned error that the code was already used. I went to Versacheck Help and was told...too bad, you've used it on 2 computers and we can't restore the validation. The agent gave me 55 prints - yet I have at least 175 pages of checks. I explained I only have one computer and asked for more prints. I was told I can buy another license. And then he abruptly ended the chat. I am done with them.

I AM A PAYING MEMBER AND CAN NOT EVEN LOGIN THE WEBSITE. AFTER LOGIN ONCE, I WAS NOT ABLE TO LOG BACK IN TRYING TO RESET THE PASS A DOZEN TIMES AFTER THE "PASS RESET" THE EXACT PASS THAT WAS RESET DOES NOT WORK THIS IS TERRIBLE. I PAID FOR THE "GOLD SERVICE" AND I REALLY AM NOT FEELING GOLDEN AT THIS POINT. NO PHONE NUMBER NO CUSTOMER SERCIE THE ****** FUNCTION TAKES AN HOUR TO GET SOMEONE THEN ONCE CONNECTED THEY JUST DISAPPEAR. THIS COMPANY SHOULD NOT EVEN BE IN BUSINESS. I WANT MY MONEY BACK PLUS 500 FOR MY TIME WASTED.

If i could give this company ZERO stars I would have. I have used Versacheck for my business since 2012. I bought a new computer in 2016 and I tried to transfer the software over to the new computer and they would not allow it. They said I needed to buy another software for the new computer. So, I continued using the old computer just to do my check writing for my business. When I traveled, I had to take 2 computers, very inconvenient. I updated the windows system every time I could so that I could continue using this software. Obviously, that was not an issue. Then, the other day the Versa Check software crashed! TOTALLY!!!! I tried to contact them via email, no reply, I tried to contact them via live chat, it wasn't working. Finally, after days of trying to contact them, I bought the online 2023 Professional software for $199 because it said that the Professional one came with phone support. They lied. I continued writing them via email and they finally contacted me back via email and said I have to buy their phone support. $29 for 15 min and $1 for every minute after. CRAZY!!! I emailed them the link and the exact words on their website stating that the Professional program came with phone support, CRICKETS....... no response at all. They refuse to contact me. So, I continued checking the live chat and a week later it finally started to work, or so I thought. When I wrote to them what I was trying to chat about, they came back and said that there was no agent there to talk to me, to try again later. Again, they were avoiding my problem and me. I would NEVER recommend this service or software to anyone. They have terrible customer service. It's a shame, since the actual software is good. Unfortunately, I will be changing to another check writing program after all these years. STAY AS FAR AWAY FROM THIS COMPANY AS POSSIBLE!!!

Worst customer service I have ever experienced! Do NOT waste your time or money with them!

I purchased a product bundle from this company (printer, MICR ink, and check printing software) from this company (valuing over $700), but when I received the bundle, it was not at all what they had advertised. Here are the claims falsely advertised on the product I purchased:1) That their check printing software was compatible with any operating system (it was not compatible with ********************** which is what we use at my company).2) That their MICR ink was under warranty (would not offer a refund for a damaged and leaking ink cartridge from delivery). 3) That their printer was Wifi compatible (it was only compatible with ethernet). After finally finally getting in contact with their customer service (on their website, they require you to pay a monthly premium for their call-in customer service), the lady was not only rude, but blamed ME for the issue! They were not only unprofessional but completely unethical. I have never been this amazed by lack of professionalism that I felt obligated to come here to write a review on the BBB (for literally the first time in my life). Do not work with this company. I wish I had recorded my call with their customer service representative, because you would not believe how bad it was!