ComplaintsforComic Con International

• Initial Complaint

  09/20/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We purchased 2 spaces to show our artwork and sell at Comic-Con 2024 Artshow. We have been participating in the show for about 10 years.We set up, Comic-Con runs the show, sells the art, collects the money and generally about 1 month after we receive our statement and payment for art sold.***** ******, director of the event processes the paperwork and turns it into Comic-Con accounting. He completed paperwork and turned into Comic-Con August 21st. Generally in past they take about 2-7 days. ***** emailed all artists on the 31st and stated he was told checks were mailed on August 29th. We live local so mail generally takes 2-3 days and we are now up to 23 days with no checks from Comic-Con. I have emailed *****, he is looking into I contacted a Comic-Con employee I knew and she said she would look into it and she emailed back that she was told checks were sent. I have called twice and was told ****** from accounting would return my call and she has not.We are owed about $800 total. Not sure of the exact amount since we have not received the paperwork of what the art pieces sold for. We just want to be paid.

  Business response

  09/27/2024

  Thank you for reaching out to us.

  
  First, we apologize for the delay in having the check mailed. Because of the ever-increasing costs of operating our event, we reluctantly now charge a 5% commission on all sales.
  Unfortunately, as this was our first year, there were some hiccups that resulted in some artists being double charged on the commission.  Instead of issuing checks with the incorrect amount, we painstakingly reviewed each situation and rectified the error.

  
  For this reason the checks to artists were delayed.

  
  I have been assured that checks, for the correct amount, were issued on Friday, September 20, 2024.
  
  Again, please accept our apology for the delay in this matter.

  
  Sincerely,
  Comic-Con International
  

  
  

  Customer response

  09/27/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  I do know most of what they stated is untrue, except the part that the checks were mailed on September 20th and I did receive it.
  Regards,
  
  ****** ********-******
  
   
  

• Initial Complaint

  11/04/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  To the Better Business Bureau,Subject: Inequitable Registration Process at San Diego Comic-Con International I am writing to express my dissatisfaction with the ticket registration system implemented by San Diego Comic-Con International, which I believe to be inherently flawed and unjust. Despite continuous efforts since 2007 to obtain tickets through the official process, I have been consistently unsuccessful.The crux of the issue lies in the queue system. Registrants are placed in a digital line, assigned a waiting period, and led to believe they will be granted a purchase opportunity within a specified ten-minute window. However, the reality is a wait extending beyond two hours, culminating in a notice that registration has closed and tickets are sold out. This experience is not only disheartening but also misleading.Further compounding the problem is the policy allowing successful registrants to purchase additional tickets for others. This practice reduces the already limited availability of tickets, exacerbating the difficulty for many ******* fans to participate. It also inadvertently encourages scalping, contributing to a secondary market that profits at the expense of genuine enthusiasts and their families.The current system is disenfranchising loyal supporters of the event and must be re-evaluated to ensure a fairer distribution of tickets. It is my hope that the BBB will take this complaint under advisement and that steps will be taken to address these issues with San Diego Comic-Con International.Thank you for your attention to this matter.Sincerely,************************************ BSN, BHSc, RN

  Business response

  11/06/2023

  Thank you very much for your note.
  
  Unfortunately because there are more individuals who would like to purchase a badge to our event than we can accommodate, not everyone who wants to purchase a badge will be successful. Placement in the waiting room, and access to a registration session are both random, and because we are well aware that not every person wanting a badge will be able to purchase one, we have referenced this in our terms and conditions which read, in part:
  
  "Although SDCC makes efforts to ensure the purchase of badges is easy, efficient, and equitable, SDCC makes no guarantee, warranty, or representation that, by logging onto the Web site with a Comic-Con Member ID, you are *********** or be able to purchase a badge. Due to the limited number of badges and the large volume of Comic-Con Member ID holders, badges are sold as long as they are available. Please be advised that SDCC badges sell out very quickly. Not all persons eligible to purchase a badge will be able to purchase a badge. Additionally, SDCC makes no guarantee, warranty, or representation that the Web site will function properly throughout the badge sales process. In the event that the Web site malfunctions, SDCC will try to rectify the problem in a timely fashion. Notwithstanding, by using the Web site you agree that IN NO EVENT SHALL COMIC-CON, ITS PRINCIPALS, AGENTS, REPRESENTATIVES OR AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER, INCLUDING BUT NOT LIMITED TO DAMAGES RESULTING FROM THE USE OF THE *** SITE OR THE ***** SALE AND REGISTRATION PROCESS."
  
  We truly wish we could accommodate everyone who would like to attend, however, at this time, this just isn't possible.
  

• Initial Complaint

  06/30/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 10/12/2019 I purchased tickets to *** Diego Comic Con International in ********** for $311.50 . But due to the ******19 pandemic they postponed the convention for 2 years until 2022. They promised everyone that they would process refunds for anyone who purchased tickets to the convention if the person submitted a request before May 1, 2022. I submitted my refund request April 30, 2022. I received an email 2 auto emails confirming my request. On May 4, 2022 I received an email from *************************, an Accountant for the convention asking to verify my card used and confirmation number. I informed them that I no longer was with the bank used to purchase the tickets and they confirmed that they would send me a check. I confirmed and sent the required information. ************************* then stated that it could take 2 weeks to receive my check. I waited the 2 weeks, no check. I emailed them back and asked how much longer, ******* then stated that they haven't even started processing refund checks and that they would start the following week. I waited and still nothing. So I emailed them again and ************************* informed me that they didn't even process my refund. After all the time waiting and emails and they didn't process my request. That's bad business, a big red flag. ******* then stated that she would put in a refund request to be sent to the card again that I informed her that was not active and I no longer bank with. ******* states that if it doesn't refund to the card in a week, she'll then proceed with a check. Another big red flag, that's really bad business. All the emails and waiting, they promised up to 4 weeks for a refund. It's been 2 months and still no progress, no check, no incentives, nothing. If no progress happens here, this will probably end up at court. I'm furious. Thanks for the help.

  Business response

  07/04/2022

  We apologize for the delay in processing this request.

   

  Your refund has been issued via ***** (Tracking Number 777285675179) and is scheduled to arrive before 8:00pm on Tuesday, July 5, 2022. 

  Thank you for your patience and we do apologize for the delay in processing your request.

   

  Sincerely,

  Comic-Con

  Customer response

  07/04/2022

  
  
  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  Regards,
  
  
  *********************
  
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩