Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

San Diego Association of Governments has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforSan Diego Association of Governments

    County Government

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This is a government agency. The BBB does not process complaints against government agencies.

    Business Details

    Location of This Business
    401 B St #800, San Diego, CA 92101
    BBB File Opened:
    5/2/2011
    Years in Business:
    58
    Business Started:
    1/1/1966
    Alternate Business Name
    • SANDAG
    Business Management
    • Mr. Jerome Stocks, Chair of Board of Directors
    Contact Information

    Principal

    • Mr. Jerome Stocks, Chair of Board of Directors
    Additional Contact Information

    Fax Numbers

    • (619) 699-1905
      Primary Fax

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/01/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I closed my account on July 5, 2023. A SANDAG representative facilitated the closure of my account after I was put on hold on the customer service line for almost an hour. In a prior email sent to me on June 15, 2023, I was told that the transponder would take 4-6 weeks to process. The transponder was mailed on July 6, 2023 and was received by SANDAG the next day July 7, 2023. As of today, August 31, 2023, there has been an absence of any communication or action with regard to the refund process associated with this account closure. The sum of $49.50, the amount left on the Fastrak device, remains outstanding and has yet to be refunded. It has been OVER the maximum 6 weeks of time that was first communicated to me. I have been unable to track the progress of the refund, given the current unavailability of my ******* account for log-in due to the account termination process.The quality of service is outrageous. It is ridiculous that we are asked to return a transponder within 10 days or be penalized, yet SANDAG is allowed to get away with such abominable behavior.

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    michelle d

    1 star

    03/24/2024

    Never heard of SanDag until they INTERCEPTED my tax return for a toll violation from 5 YEARS Earlier and for a car I donated months earlier. Not sure how SanDag is authorized by the ********************* to access money THAT sometimes DOES NOT BELONG TO THEM with no proof it is owed.. My tax refund was intercepted because SanDag in connection with ***************************** did ZERO research prior to erroneously stealing my money.They sent me "hard proof" where they thought they were justified. photos low quality and hi contrast.... could be manipulated for all I knew,,,They were "convinced" it was my car with the license plate. Car was donated 2 months earlier to Make a Wish Foundation.Sandag nor ***************************** bothered to do research in 5 years.... and I. an innocent person, was forced to prove my truth to get my tax funds back...Apparently this has happened dozens and dozens of times.******* and ***************************** need to be monitored and they need to prove with out a doubt they KNOW who is in VIOLATION before a cent is released. In my opinion they are teetering on the edge of theft Can not even advise to stay away from San Diego.... I had not been to San Diego are in 10 years... and then I have to clean up the lack of work these scandalous agencies exist on

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.