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Find a Location

Dr. Zak Dental Care & Orthodontics has 1 locations, listed below.

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    Business ProfileforDr. Zak Dental Care & Orthodontics

    Dental

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This business offers dental services.

    Business Details

    Location of This Business
    5625 Ruffin Rd Ste 200, San Diego, CA 92123-6392
    BBB File Opened:
    9/30/2019
    Years in Business:
    30
    Business Started:
    1/1/1994
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Sole Proprietorship
    Alternate Business Name
    • Dr. Zak Dental Service
    Business Management
    • Ms. Suelem G., Regional Manager
    Additional Contact Information

    Email Addresses

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/19/2024

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    On June 5th I went to this dentist for my wisdom tooth being infected ****************************** from it being impacted and infected, only one tooth. I had **rays done and only the Dental Assistant attended to me the whole time. Upon the return of the **rays the ** told me that I would be seeing the Dr via FaceTime on a computer screen, then was told I needed all 4 wisdom teeth extracted immediately and that it would be $2000. Out of pocket for the extraction and bone grafts, then another $500. For nitrous oxide, no sedation! Then they proceeded to make me put a down payment on it right then and there, $300. And then an additional $50 to hold my spot for my next appointment! I began to cry because I just dont have that kind of money out of pocket, hence the Medi-Cal needed, then the ** came into the room and asked why I was crying and I told her and she literally told me they are scamming you! And that nitrous does not cost $300. Nor do I need bone graphs for wisdom teeth, and that I cannot do a full 4 wisdom teeth extraction without sedation because it is basically oral surgery, and nitrous will not work, she also informed me that I did not need all 4 pulled at once, I could just do one or both bottoms since the top ones were not even close to coming out. And that this Dr made this decision based on never even looking at my teeth physically, never being in the room or talking to me personally, once I decided to leave after giving $300. I cancelled the next appt and proceeded to get my money back which has been a horrible hassle, and after reading several reviews on several different platforms I realized these people or this company should NOT be in business, they are scamming so many and I feel it needs to be reported and an investigation done, for poor medical practice, conning people out of money they dont have, you should read some of the reviews of this particular office, its unbelievable the things they are getting away with, I just want justice for us!

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    JAMES F

    1 star

    12/07/2022

    I have complaints about this Dental office: I had x-rays done on 11/29/2022. 1 week later no results as promised. ************ was was supposed to call me in at 10:40 AM Dec. 6th, 2022; no phone call was received. Their call center was impossible to work through. After the 4th time I was finally able to get through. I voiced my grievance to the representative about ************, I promised to file a complaint with the BBB if he did not call today. I am doing that now. Another complaint about ************ is the way they had to do the x-rays. It was Abusive and torture; what I mean by this is that the technician had a big camera and started flashing several photos in my face also, shoving a mirror in my mouth and I could not breathe and last but not least using plastic forks to stretch my cheeks apart so he could get the photos taken. As a patient I don't want anyone else to go through this. ************ should be on site not outsourced to who knows where.

    Customer Response

    12/19/2022

    I am very disappointed that this has not been addressed and corrected. *** wrote to me that you would contact me in 3 to ******************************************* **********. I am still very concerned about myself or other patients of ********** being forced to go through the the pain, discomfort and abuse during the xray process endured by me. Please follow up with me ASAP. This is unacceptable!!!

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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