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          Rancho Bernardo Town Center Dentistry has 1 locations, listed below.

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            Business ProfileRancho Bernardo Town Center Dentistry

            Dentist

            Current Alerts For This Business

            Licensing:
            On 11/30/2017 BBB confirmed that Rancho Bernardo Town Center Dentistry had not obtained a necessary license from Dental Board of California. BBB encourages you to contact the following agency or agencies to confirm this information: - http://www.dbc.ca.gov - 9162632300

            Contact Information

            11968 Bernardo Plaza Dr

            San Diego, CA 92128

            Visit Website
            Email this Business
            (858) 521-0000

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            This company offers dental services.

            Business Details

            Location of This Business
            11968 Bernardo Plaza Dr, San Diego, CA 92128
            Email this Business
            BBB File Opened:
            7/15/1999
            Years in Business:
            25
            Business Started:
            7/15/1999
            Business Incorporated:
            8/13/2015
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Gonzales Dental Corp
            • Town Center Dentistry
            Business Management
            • Dr. Thomas R Gonzales, Owner
            Contact Information

            Principal

            • Dr. Thomas R Gonzales, Owner

            Customer Contact

            • Dr. Thomas R Gonzales, Owner
            Additional Contact Information

            Fax Numbers

            • (858) 521-0001
              Other Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/06/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I had a crown placed on Oct. 30, two weeks after the procedure I still couldnt eat on that side and it was extremely sensitive to hot and cold liquids. I called the clinic to let the dentist know about the situation, but no one answers the phone at this clinic, they only have a voicemail system to leave a message and they would call back one time and if you miss their call they wont call you another time, you would have to call them again and leave a voicemail again for them to call you back, and if you miss their call again you have to go through the same thing again. You dont know how long it would be before they call back, it could be several hours later or it could be the next day, so you cant be guarding your phone all the time in anticipation of their call. So, I did that 4 times and no luck in talking to anyone, therefore I decided to personally go to the clinic to talk to them. I was given an appointment to get my crown checked out. I went for my appointment and waited an hour and a half without being seen by the dentist, I told the dental assistant that I had been waiting for an hour and a half and I had other things to do, she said with total disregard to my valuable time and complete carelessness, you may leave and just reschedule, I walked away and I told the receptionist the same thing and she didnt even look at me and said in a very rude way she went to get the dentist ( she was referring to the dental assistant). The dentist called me in and filed the crown a little bit ( it literally took 30 seconds ) and said that should take care of it. I went home and 2 weeks later still nothing had changed, I called in to let the dentist know that I still had the extreme sensitivity, but again went through the game of leaving a voicemail and then they call me back while I am away from my phone and they never try me a second time until I call again and leave a voicemail.Now, it has been over 5 weeks suffering from my tooth mainly being unable to drink anything cold and this clinic has total disregard to my suffering.
            Read 1 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Melissa M

            04/16/2024

            Patient Abandonment Everyone was initially friendly, but when I pointed out they were not billing my second insurance company and instead charging me they refused to acknowledge the error and subsequently retaliated against me by cancelled my appointment I have been waiting for for 6 months. The manager/part owner ********, was rude and condescending. She claimed I was being accusatory because I explained that it would have a negative impact on my family because they did not submit the pre-authorization after my initial appointment. That was not an accusation. It was a fact, and per my second insurance they never should have refused to bill it in the first place. Lodging a complaint with management and calmly explaining the impact of their failure to follow proper procedure is not something I should have my appointment cancelled for. I did not use inappropriate language, I did not yell, My volume was slightly louder because I am hard of hearing and wear hearing aid that I did not have in because I was not expecting the call at that time. I did explain to her I wear hearing aid and that they were not in and apologized if I was speaking loudly. I also explained that all I expected was for them to acknowledge and apologize for not submitting the preauthorization considering it was going to have a profound impact on my family. She was not willing to do so and only said she was going to speak to the specialist and ask permission to cancel my appointment. She later text me saying that my appointment was cancelled.
            Read 1 More Customer Review

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

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