ComplaintsforAssure Recovery Center
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Complaint Details
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Initial Complaint
04/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Assure Recovery Center advertises itself as an outpatient program for addiction recovery. Being that this was my first time attempting addiction recovery, I had nothing to compare this place to. I was also signed up by a family member so I didn't know what to expect.This place is charging thousands of dollars per patient per day for "recovery" counseling. In my entire time there, I saw a therapist once. We were required to be there for 4 hours a day, and they provided inadequate food to keep us there--usually a few orders of ********** or **** and the staff would help themselves to what was supposed to be our lunches.We spent entire DAYS watching movies instead of doing anything useful. When my insurance changed payers at the beginning of this year, they took my new information and then didn't bother to tell me that my new insurance was out of network for their program, hence my discovery of the incredible charges they're making for this service. Half of the staff was suddenly forced to resign one day after repeated complaints by me when the owner suddenly showed up. I think this place is a scam.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.