Business ProfileforMercato.com

I placed an order with Mercato to delivered between 4-5pm. There were several issues with the order and I had terrible experience with their customer service. I paid $62.23 in delivery fee($35.39+13.42) and tips($13.42), and I received the order late at 6:20pm.There were 11 meat and chicken items on the order. Delivery driver started from the store at 4:58pm and delivered the items at 6:20pm. None of the meat/chicken items were frozen or kept at safe temperatures. The meat was fresh cut and it arrived at room temperature. I am still not sure if the meat is safe to consume or store.I ordered Crescent brand of chicken and received another brand of lower price.The meat and chicken items had no stickers or labels with prices or weight. I had to manually weigh all 11 items and identify them; 5 of the items had lower weight than ordered; two of which were missing 2 pounds. I emailed customer service right then about two items that were missing more weight; agent ******** asked me to send the pictures of the items and I sent. After ***** hours she responded asking me for pictures displaying stickers or labels; I informed her the items did not have the labels/stickers. She responded again asking me for a picture of the item with weight with me manually weighing the items; I informed her I could no longer do it since I divided the items in portions and stored in freezer ( did they expect me to keep the meat out for ***** hrs?). She responded they had generous policy but would not be able to help me without the stickers with weight showing. The agent did not bother to ask the store as to why the store did not put stickers/weight on the items or even to verify my information. I called their customer service phone number; the agent on phone said phone staff had no access to resolve the issue, only email could help.I had great hopes that Mercato would help me get the items we like from our preferred store, but this has been such a disappointing experience.