Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/09/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
We have made a deposit for my daughter to do a program, then COVID started and they put it on hold. After two years programs are running again. However, my daughter is not interested in the program anymore. Requested a refund. Was told they do not refund those deposits. How is it our fault we were not able to do it? Please, refund our $600 they took. Thank you so much. ************************* is my daughters name
Business response
02/10/2023
Dear ****, I hope this finds you well! Im emailing to follow up regarding your request for a refund of your tuition credit with us. First of all, thank you so much for your patience on this. I have escalated your request to our Executive Team who has agreed to your request to be refunded at this time. We are able to offer you a refund of your remaining credit. Please send your bank information to *************************** so that we can deposit directly into your account, or confirm your address if you prefer a check: Routing Number, Account Number, Name on ************* **** Name. Be aware that this can take up to 6 weeks once we receive your bank account information to process. Thank you for your patience and again, we hope to work with your family again in the future.
Kindest Regards, Terra TeamCustomer response
02/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************
Initial Complaint
08/01/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
They terminated my contract almost halfway through the course. I was late to the class by about 25 minutes, due to an accident, and I stayed an hour after the class to help students. It was late about 6 minutes to the class and made that up by helping students longer. They didn't support me with educational equipment and engineering laptops for students. I mostly taught engineering courses without a projector which is impossible but I did my best. I have already spent a huge amount of time recording the lectures and sharing them with students just because they fail to equip your class with a projector. The class has been interrupted several times by technicians to fix the problem. To serve students and respect their time, I recorded those video lectures so they don't fall behind because of their mismanagement. They also told us to participate in the excursion without specifying the exact time and location. The following is the only thing about it in the contract:Required afternoon excursion/speaker on Wednesday afternoons No time and no location were specified!!!! So, It was assumed the speaker event to be on campus until I received an email from the administrative manager very late. I had to leave my other class early to attend their excursion. I have all pieces of evidence for what I did.Thanks,***** Bahraseman,Business response
08/08/2022
The instructor did not adequately fulfill his contract. We terminated his contract early, but paid him for the full contract. His payment was issued on August 4th, 2022.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.