Customer ReviewsforRide1UP

Had an amazing experience with the support team to get me the correct bike for my life style.

I purchased Core5 thru Ride1Up, 2yrs ago. Inwhich since have been discontinued. I began to have many troubles months after receiving my Ebike. Like many complaints about the Spokes falling apart and rear wheel whobbling. I believe that this occured because a design flaw in core 5. I reached out to customer service in April and let them know of my concerns; nothing but it's not covered. And in May I reached out. They stated I'm out of warranty.I ask that your company cover or share cost??! I've expressed I'm still within warranty in April. All Ebikes you provide reputation and marketing emphasize your bicycle's durability, reliability and safety. If your marketing campaigns are any indication, I am your target customer. More importantly I look forward to a future eco-conscious commuting, please restore my faith in your brand.

My bicycle arrived damaged. The company informed me that the only way for me to get a refund would be to repackage the bike and then pay the reshipping costs myself. They also informed me that if the bike is damaged on reshipping, they will deduct the cost from any refund. A nightmare dealing with their support.

After only 60 miles the bikes pedal assist function stopped working. Their customer service is email only so it has been weeks of sending various parts and installing them without actually solving the issue. I do not recommend Ride1ups products as they are cheap and very poorly made. I had my bike mechanic look at them and he pointed out that the cables are wound too tightly around the handlebars, which put my brake sensors and brakes at risk of tearing. Soon after he mentioned that the brake sensor detached entirely. Do not buy Ride1Ups products. If you are looking for a quality e-bike with solid customer service I recommend starting locally at a store near you. Most bike shops will not help you with technical issues unless the bike was purchased at their store. You are better off saving yourself time and a great deal of hassle. Two thumbs down for Ride1up. ????

"Outstanding" is an understatement for their bikes and service. I don't think any brand can remotely compete with them for the price.One part on my bike has failed in a year, and when I emailed them, despite it being out of warranty, they mentioned that part had a run which was prone to cracking and sent me a new one for free, overnight shipped. Replacement parts outside of warranty are VERY affordable. I was concerned I may have ruined my motor, and they sold new motors (meaning I didn't even have to replace the whole wheel) for next to nothing. Seriously. I don't think they make a ***** in profit for what they were asking.I did some physical modifications to replace the seat post with a titanium one, and they helped recommend the reaming tool I needed, even went out of their way to say that it wouldn't void any part of my warranty except for the seat post. People I commute with always asked me about the bike, I mentioned what it was and how much I liked it, two of them bought one. I mentioned that in one of my emails to them as amusing, and they just said "cool! here's a $100 store credit!" Their customer service and technical support guy are fast to reply, thoughtful and detailed in responses, the only thing I wish is that they had a broader list of accessories sold on their website.I now want one with a bigger motor from my V2 after a year and a half of completely trouble-free riding, and after my experience with Ride1up, there isn't another brand on earth I'd consider over them, particularly considering the outstanding quality for the price. They've earned my business, and I am not someone who is a brand loyalist whatsoever. Only superb customer service and products keep me coming back.

We purchased two ride1up 700 Series ebikes they are amazing to ride, comfortable, well built and classic looking! The delivery was prompt. **************** contrary to some has been very helpful, answered our questions quickly and professionally. We give "ride1up" a thumbs up! Good experience.