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ComplaintsforInmotion USA
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchase a scooter from the company in January 2024. The scooter arrived defective and a health hazard (brakes were ineffective/battery would shutoff going downhill/battery has stopped charging, etc.). I reached out to the company immediately to request a replacement under their 1 year factory warranty. They have been pushing me around for 6 month and refuse to refund me or replace the scooter. At this point I just want my money back and be rid of this criminal company. If nothing else they are in violation of their warranty guarantee (governed by California law). They are no in good standing with the state of **********, so recovery in small claims court is likely impossible.Initial Complaint
06/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased an EUC from them. It arrived with a defective switch and no LED lights.Everytime there is an e-mail exchange with them they do not respond for 5 days per message.They've at this time offered no solution to the problem and I've now had the defective product for almost a month now.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.