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Business ProfileforEcoATM LLC
At-a-glance
Customer Complaints
577 complaints closed in last 3 years
203 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
This business offers electronic recycling services and buys and sells used electronics.
Business Details
This is a multi-location business.
- Location of This Business
- 10121 Barnes Canyon Rd, San Diego, CA 92121-2725
- BBB File Opened:
- 6/8/2017
- Years in Business:
- 15
- Business Started:
- 11/6/2008
- Business Incorporated:
- 1/17/2017
- Accredited Since:
- 6/27/2017
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Gazelle
- Business Management
- Ms. Haley Neal, Customer Care Supervisor
- Ms. Aissa Thomas
- Mr. Stan Pavlovsky, CEO
- Ms. Claire Calvet, Manager
- Ms. Michelle Dixon, Customer Service Lead
- Ms. Taryn Rayment, Chief Marketing Officer
- Mr. Andrew Cagan, Senior Director Brand
- Contact Information
Principal
- Mr. Stan Pavlovsky, CEO
Customer Contact
- Ms. Haley Neal, Customer Care Supervisor
- Ms. Aissa Thomas
- Mr. Stan Pavlovsky, CEO
- Ms. Claire Calvet, Manager
- Ms. Michelle Dixon, Customer Service Lead
- Ms. Taryn Rayment, Chief Marketing Officer
- Mr. Andrew Cagan, Senior Director Brand
Customer Complaints
577 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
07/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
172 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Dante S
07/20/2024
EcoATM LLC Response
07/26/2024
Hello *****,
Thank you for taking the time to contact us regarding your missing device. We apologize for the experience you have had. We do understand the frustration that this may cause. With any device sold to our kiosk we will advise at the point of sale that we work closely with law enforcement regarding any missing device in our possession. We requested additional documentation for our legal team to contact the police department to help with the release of the device. After being advised on the documents needed to return the device via phone on 6/22, these were received via email on 7/9 with the device shipped out on 7/24 with tracking information emailed to you. If you have any further questions, please contact our support team.
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