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ComplaintsforNational Comedy Theatre
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Complaint Details
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Initial Complaint
05/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I signed up for this class on Jan 8 I was unable to make the first class because of work but made them aware of my situation. They agreed to keep me in the class. Then I got COVID and I asked them to move me to a different class. They verbally agreed to place me in the class on May 9th. I reached out on May 7th because I hadnt heard from them and they said I was not enrolled. I was told by two people ***** and by **** to show up on May 9th and then they said I was not enrolled. They said I had not confirmed but they told me to show up and no other instruction was given. When I asked for my money back they said I was not eligeble. I was eligeble because I had COVID. This organization has been incompetent in communication they agree to things and then deny it I was told at the time I could get my money back and then agreed to take the next class they did not enroll me in that class and then blamed it on me for not confirming when all of my confirmation was verbal.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.