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Find a Location

Ticketsmart has 1 locations, listed below.

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    Business ProfileforTicketsmart

    Event Ticket Sales

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 22 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company sales tickets for various events.

    Business Details

    Location of This Business
    4645 Cass St, San Diego, CA 92109
    BBB File Opened:
    6/18/2004
    Years in Business:
    20
    Business Started:
    6/4/2004
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Mr. David Hall, Owner
    Contact Information

    Principal

    • Mr. David Hall, Owner

    Customer Contact

    • Mr. David Hall, Owner
    Additional Contact Information

    Fax Numbers

    • (858) 274-8498
      Primary Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Buying tickets to the big game or concert? Don't get scammed

    Customer Complaints

    10 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/17/2023

    Complaint Type:
    Customer Service Issues
    Status:
    Unanswered
    Was buying the concert tickets on TicketsMaster on 7/14. I was using phone application and I got in on time to choosing seat then check out but in the first checkout, the screen keep loading. Then about 2-3 minutes still loading and I thought the payment did not go through then I close the application and reopen to purchase another ticket. After that I checked my bank account and found out I got charged two times. I went to dispute on my back account. After waiting 1 month, I got message from **** stating the ** refuse to return the money.

    Customer Reviews

    22 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Nathalie S

    1 star

    02/15/2022

    WARNING!!! Ticket Gouging!!! February 14, 2022, Tickets go on sale at the Theater, but I can't find any tickets on the Theaters web site. I search and find this website... 'Tickets are 100% Guaranteed and Legit.", so they claim... Good, they have 9 Tickets left for a play March 15. 2022. Thinking that the play is sold out, I search and purchase the 5 last cheapest Tickets on the 2nd Balcony and an accompanying single ticket close by. my total: 1st order (@t 8:05 am) 5 tickets = $637.39, 2nd order (@ 8:20 am) 1 Ticket = $328.21 TOTAL: $965.60 for Second Balcony Seats. 2 1/2 hr later I wasn't supposed to buy tickets. as my daughter purchases 6 Orchester Seats for $389.00 including taxe and fees. This website 'played me' to believe that there where only 9 tickets left and that would come with a price! But...there were **** Tickets/Seats available and the seat's that they scammed me with are $44.00 at the Theater! That be $264.00,+ $5 Fee.... They Gouged $701.60 in ticket prices. BullS...! They are Scammers! It turns out that the 2nd Ticket sold through a different person on the same website! Scammers! Gouging and plain rip off! Second guy was soooo nice... My friend who would help but can't but will send ticket as soon as possible by ****** Sure he does... He made $284.21 of a $44.00 Ticket!!! And will not give refunds! This is not OKAY... Why are there no Lawes for flats out being dishones companies? Oh but the scam continues with an offer to help me sell my tickets for a loss... remember ... the price for a ticket in furthest away from the stage, the 2. Balcony is $44.00... but he will send me an email where & how I can sell the Ticket on his web site! I would like to see him honest and reimburse the money to me! I need to by medicine. There is NO WAY to sell a $44.00 Ticket for $109.09 so I take a loss and he makes more by charging me for using his website to sell a over priced Ticket for a double loss!! DO NOT USE These Ticket Gougers!!!

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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