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Complaint Details
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Initial Complaint
03/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought Premier Insurance as a third party for up to ******* miles mechanically on my 2018 Kia ******** to cover for mechanical failure, paying $2,450 in the life of my loan to cover it. My car was brought to *********** of ******* ** and was reported to Premier on Nov 28, 2023. Diagnosed was a burnt exhaust valve. Premier decided to fix the "bits and pieces" after the appraisal from a third party appraiser. As of today, March 8, 2024 I still don't have my vehicle let alone been approved to be able to get a rental for the duration. *** has stated from the beginning that a "new" engine unit was more than likely needed for this car. Premier denied this off the bat, of course, to save themselves I am sure. Currently, *** is again working on getting approval to pull the engine apart again, covered by Premier Insurance, as they know there is a piece of the valve in the engine tripping off engine codes that they cannot solve. I, please, need some help with this company pushing things along and getting approval to get this engine done! It continues to go in circles, and we are working now on 100 days with no resolution to this issues and I believe it is all on this Premier Insurance. *** knows the issues. I personally don't feel that this is a priority for this adjuster, as between myself calling *** and calling Premier his notes on the claim are many days apart as of last call. (Feb 28 was last notes on claim, March 7 was a call). Car is still at stage 1, inoperable. Thank you.Premier Insurance ************ last 4 of vin # JG394221 *********** *******, ************* is where car is at
Business response
03/20/2024
Hello,
After a careful review of the claim file, our staff reached out to the repair facility who informed us that: the machine shop had the cylinder for a month working on it before they got it back. They currently have other cars in front of this one that they have to work on before they can even bring it back in to determine what is wrong now. There is no ETA that they could give.
Unfortunately,we cannot make any further claim decisions until the repair facility can schedule a time to work on your vehicle. However, if you would like to move the vehicle to an alternative repair facility, Premier will pay the current outstanding charges and the towing fee to help facilitate the conclusion of this claim. Please contact the repair facility or our claim staff should you wish to relocate the vehicle to an alternative repair facility.
Sincerely,
Premier Dealer Services
Initial Complaint
03/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have had two claims for my trucks auto warranty. First one they paid approx half. It was all powertrain related and they only paid half! Now on this next issue its powertrain also and they don't want to pay any. Adjuster will not return my call and I have tried several times. The second claim they told my mechanic it was covered and told him to get authorization from me to start the job and he did and the next week once its done they say its not covered and that my mechanic is a liar. I took out the better of the options for the warranty and was told ALL powertrain issues would be covered. Warranty costs $1848 and this company is NOT holding up their end of the contract. Horrible customer ********************** and wanting to s**** me.Business response
04/07/2023
Please see the attached response.Initial Complaint
11/02/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
Gap Insurance was not paid and the promised $1000 deductible was not paid.Business response
11/10/2021
Please see attached response.Initial Complaint
10/18/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Original Complaint ID #******** *** **********************. Car was totaled in May and has a balance of $2,553.05. Our bank allowed us to skip a few months until *** insurance covers the rest of the loan amount. A service we paid for. *** stated today that they sent out bank a check for $800. I have had to make two payments toward the loan as the *** insurance company was taking forever to process, and not contacting us. *** insurance service is to pay off the remaining balance owed, that was what was sold to us when we purchased this vehicle. This process has been long, frustrating, and unprofessional. Each representative tells us something different. Not they are saying the balance paid ($800) was because there was late charges incurred. I waited to pay the September payment as they stated they received everything and will expedite the process. Then when I noticed nothing had been sent I rushed in and made an extra payment. We were told if we made payment we would be reimbursed.Business response
10/26/2021
Hello, please find response attached.Initial Complaint
09/22/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Our car was totaled in an accident. Our regular insurance paid out for the damage and all that is remaining is the *** insurance to pay off the rest of the balance. Our bank that holds the vehicle loan has provided every document, has completed calls on three way with myself and the *** insurance. We have been told by many representatives that it will be completed in so many days, and after those days are completed we have to call back and here that they want more documents. This has been going on for 5 months straight with no resolve in sight. We have been told by the representatives of this company that they have everything they need, and then we will get a new representative that requests more. Our bank has provided every document that is available regarding this loan, we have scanned every document we have in our records from purchase. There is no other form available. They are trying to get out of paying the remaining balance. They are not providing the service we paid for.Business response
09/24/2021
Please see attached response.Initial Complaint
09/21/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I am due over $400 for the gap insurance I had through this company. I paid my car off 2 years ahead of time and therefore I am due that money back. I have contacted the company multiple times since November 2020 and still have not received anything.Business response
09/23/2021
Hello, we are unable to locate the customer cancellation request in our records with the information provided. Please provide a VIN so that we may locate and provide a response. Thank you!
Initial Complaint
09/12/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
The *** insurance Company is refusing to refund my money spent paying car notes while the car was reported stolen. The company offered me a refund, but reneged on their promise. Despite Covid-19 related restrictions and regulations . . . the company adopted an excuse not to pay; Claim No. 2104-5097 VIN NO. ***************** Mr. * ************************* DATE OF LOSS 11/28/2020Business response
09/24/2021
Hello, our records indicate that Premier Dealer Services is not the Administrator for this GAP Addendum and cannot provide a response to the customer inquiry. If you are still in need of assistance, please contact *************************************. Thank you.
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Get a QuoteCustomer Complaints Summary
50 total complaints in the last 3 years.
19 complaints closed in the last 12 months.