Customer ReviewsforPremier Dealer Services

So many only review based on their COMPLAINTS......I am wring to write a review on appreciation and "going above and beyond" with a situation I had while on a campground we were hosting for four months, with no techs that would accept our Extended Warranty!!!! Well.....I was thrilled to speak with the Adjuster, ***********************.....Usually you are not permitted to speak with an Adjuster, only the Technician, which none of them wanted to help with our warranty. **** was AWESOME......he was very detailed with his questions, all of which I could answer based on the Estimate we had from **************. **** worked it all our for us, and again I said He went "above and beyond" to help me.....A big thank you to **** and Premier Dealer Services......

We appreciate you sharing your experience with Premier Dealer Services. It's wonderful to hear that you had a positive experience with us!

I hate them. Theyre taking their time approving repairs on my vehicle because the repairs are covered and its a four figure job. My contract says I can only be reimbursed for 8 days 360 dollars for a rental. Its day 8 and Im over 360. They havent tried to be accommodating or expedite the process to keep me from having a rental for so long. I cant afford a rental. It shouldnt take this long for my car to be repaired with coverage. They just want to make money. Im poor with 2 kids living off my credit card and major corporations dont care because theyre still making money. Do not buy a warranty from this company

Hello. Per the Service Contract, we will repair or replace (or have repaired or replaced) any Covered Part that experiences a Breakdown, which are defined terms. In this case, we attempted to verify a Breakdown of a reported rear main seal failure through a photograph. However, photographs received approximately 2 days after the request were unable to show the seal. The repair facility then requested an inspection, which was performed on March 13, 2024. We reviewed the inspection report and authorized the claim on March 14, 2024. Payment is subject to receipt of a final invoice once repairs are completed. In an effort to assist, we will increase the rental allowance and will reimburse for receipted expenses up to 10 days at a rate of $44.00/day, for a total of $440.00. Please follow up with *********** facility for updates on the vehicle service. Thank you.

This company is a fraud, I was talked into getting a warranty for 3 years when i purchase my vehicle i ended up needing some repairs and only had my vehicle not even *********************************************************** warranty. When i needed a rental it took them 3 weeks to approve my services but before then i had to get ************* which i was told from car dealership and a customer rep from ********************** that i will be refunded. The day my car was done they approve a rental but did not need the rental then but weeks prior i did so they knew what they was doing. Do Not Get Any Warranty from Premier. I regret getting one.

Hello. The rental reimbursement benefit in your Service Contract includes coverage for a maximum of 5 days. In this case, the repair facility invoiced a 5-day rental when submitting your service for reimbursement. However, in reviewing our records, it appears that our representatives advised that we would reimburse you, not the repair facility, for the rental. In an effort to assist, we will make a one-time exception and reimburse you for 5 days of your rental, a total of $239.75. Please be advised that for future services, we are only able to offer one rental reimbursement period of 5 days per claim. Thank you.

Unprofessional and sneaky read the fine print because they will slither out of paying snakes

Hello. Your Service Contract clearly outlines the claim procedure, including your requirement to authorize any requested diagnostic procedures, including teardown, to determine the cause of failure. In this case, you declined teardown and removed the vehicle from the repair facility without services performed. If you would like to continue with your claim, please return the vehicle to the repair facility and authorize teardown as required by your Service Contract. Thank you.

This company is shady. I have apparently thrown my money away the past 3 years on a warranty that will not cover vehicle wear and tear. We were told by the customer ********************** that the problem we had with the car is a problem after so many miles and that we had reached that mile threshold and that it is covered by our warranty. The inspector told ************ the same thing. However, the paper pushers decided it wasn't that it was weather related. So I got my insurance involved our insurance came back with the same conclusion as the inspector and customer ********************** this is wear and tear on the vehicle. So what good was the good faith money I paid? I am being cheated by this company. I would never recommend them to anyone.

Hello. The inspector we utilized is from an independent third-party service, and does not make claim decisions. We rely on the inspection report to make claim decisions. In this case, the inspector reported a cause of failure that is explicitly denied by your service contract. However, as a courtesy, we sent a new inspector from a separate inspection company. That inspector could not conclusively verify the initially reported cause of failure. Therefore, we reversed out claim decision and authorized repairs. Thank you.

Took my ********** vehicle ********** Dealership for repairs. My car cut off on my on way home from work. While at the ********** dealership, I provided the warranty information before repairs began. The dealership advised me that Premier would cover some of the repair costs and I would be required to cover some costs a well.I was perfectly fine with this. Fast forward to a few hours later, I was told by the dealership that **** at Premier would not approve the claim and I would have to cover $2000 in repair costs on my own. My car's fuel pump and fuel pump module both went bad and produced error codes during the diagnostic test. In my contract it states that the fuel system to include fuel pump, fuel distributor and module are covered. I place a call to **** this morning and he was very dismissive in stating that I can take the vehicle to another dealership, which is not an option because the car won't start. **** also stated that the claim will not be approved or paid because he does not understand how or why the dealership needs to replace the fuel pump, as he feels that the fuel module is the only unit that needs to be repaired and or replaced. Is **** a mechanic???? It's evident that Premier looks for a way not to honor claims. This is upsetting because clearly my vehicle needs repairs and clearly Premier is doing their very best to not honor the warranty. Bad Business!!!!! Big Scam!!!!!!! DO NOT PURCHASE OR DO BUSINESS WITH THIS COMPANY!!!!!!! Also, **** needs to be retrained on how to provide customer ********************** and keep in mind that claims should not be denied based on his personal feelings...

Hello. Based on a careful review of the claim file, we have not declined any repairs. Rather, we need the Repair Facility to take a step-by-step approach to the Vehicle service. A fuel pump will not work if the module is defective; therefore, we cannot determine if the fuel pump needs to be replaced until the module is addressed first. Once the repair of the module is complete, we can then consider if the fuel pump needs to be replaced. Further, if the Repair Facility wants to submit a labor rate increase request, they must follow the instructions on how that can be done. Our claim staff will await further contact from you or the Repair Facility to determine how you would like to proceed.

Great service! ***** is THE BEST!!! Very knowledgeable and was truly engaged with my issues and she facilitated a solution that was to my liking. She's a great representative of your company!!

Hello! Thank you for reviewing Premier Dealer Services. We truly appreciate you taking the time to share your experience.

Bunch of snake oil salesmen. Deny deny deny. Their service is a useless waste of $.. oh and the way their condescending reps speak to you is atrocious. ********* is the nicest term that comes to mind. Ugly and hostile customer **********************

Hello. Your request was filed under a loyalty certificate, which is a benefit of vehicle purchase provided by the dealer at no additional charge to you. Unfortunately, the cause of failure reported by the repair facility was for a part not eligible for benefits under the loyalty certificate, and therefore, no repair could be honored under the loyalty certificate. Thank you.

I wish I could give this no stars. Paid thousands of dollars for an lifetime warranty and come to find out they don't honor their part of the deal. Had an engine go out in a 2016 Ram ecodiesel 15k miles after I bought it. I had wrote down all the maintenance I had done and kept all my receipts. Got denied because I did my own tire rotation, which I kept records of by writing down, and he said it needs to be done by a licensed technician. They told me originally that as long as I had kept up on my maintenance that I wouldn't have a problem, boy was that a load of c*** Oh, and to top it off they said I didn't do any spark plug changes? News flash it's a diesel, they don't have spark plugs! This company is a scam. If you're smart you'll never buy from them, let alone an extended warranty.

Hello. This *************************** Warranty was issued at no additional charge as an added benefit of purchasing a plan through your dealership. As a part of your eligibility under the Limited Warranty, you are required to complete all recommended vehicle maintenance services, with ***** miles of the service interval, at a licensed repair facility of your choosing. The terms of the Limited Warranty make clear that if you maintain your eligibility, then the Warrantor will repair, replace, or have repaired or replaced any covered part that fails to perform its intended function due to a mechanical or electrical defect. In this case, tire rotations were not performed by a licensed repair facility. Therefore, eligibility under the Limited Warranty was not maintained, and the Warrantor is not obligated to perform under its terms. Please note that we only offer administrative services on behalf of the Warrantor. Additionally, we are aware that a diesel engine does not contain spark plugs, and our representative corrected himself on the same phone call. Thank you.

They are more helpful than ****************. They have always been super helpful and very polite.

Hello, thank you so much for your review! We are thrilled you took the time to share your positive experience with Premier Dealer Services.