![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforMega Auto Finance Group
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Your Company: MGAUTFIN is furnishing inaccurate information to the consumer reporting agencies.The reporting of such inaccurate information has caused severe damage to my character, my reputation, my general mode of living, and my ability to obtain credit for personal and house purposes MGAUTFIN 3**** Balance Owed: $7,240Initial Complaint
08/27/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
My name is *********************************, My husband **** ***************************** financed a 2013 GMC Acadia Denali from this company a little over 2 years now from this company, Unfortunately I am not included on his account, Recently I've been making payments on this vehicle due to my husband passing away unexpectedly 06-11-2022. I have since then, let this company know of his passing, send them the working order regarding his death certificate because the Coroner has yet to find the cause of death, I also provided them with my marriage certificate so they can verify my relationship to my husband ( **** ***************************** ). I've done everything and have provided everything they have asked of me as well as keep up with the payments and yet I recieve 0 help from them, I hate having to explain the situation over and over because they are insensitive and incapable of understanding this difficult time me and my children are facing..Initial Complaint
08/17/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
My name is *********************************, my Jeep Liberty :VIN ***************** is financed by MEGA AUTO FINANCE GROUP (MAF)After 3 years of on time payments the vehicle was repossessed after 2 months past due even though I remained in contact multiple times per week.I stipulate it was my fault for falling behind in payments. The repossession was justified.I was notified on 7/26. I have obtained the funds required to Reinstate the contract. However the phone # to repossession company ( short recovery services) listed in the notice to sell, is disconnected. I have contacted them using various numbers available online and the do not answer, hang up or tell me they will call me back.I spoke with MAF rep ************************* or ******* or something to that effect , multiple times today August 17 2022.***** stated that my car was moved to auction.He also stated the car was being held somewhere in ****************. He refused or was unwilling or unable to provide me with the name of the company and the address or contact info of unnamed entity in current possession of the vehicle.Furthermore he stated that instead of the $70+$35x day that I would only have to pay about $118.00 a round figure he called it, again unwilling or unable to provide me with the exact figure. ***** stated that the phone # and address for ( unnamed company where vehicle is being held) would be provided later and threatened to disconnect the call if I pressed any further.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
5 total complaints in the last 3 years.
3 complaints closed in the last 12 months.