Business ProfileforMor Furniture For Less

We got a sweetheart full size bed with box frame from Mor Furniture in November 2020 with 4 years of safe protection plan. We were having few issues with the bed but not very prominent so we didnt file a claim under the protection plan, but on June 09th few of the slates got broken from the box frame and from the headboard one of the ************************* came out and these two damages happened on June 9th and I filed a claim on June 11 with the protection plan to process my claim. At the same time I combined the previous issues- listed below-1) legs of the bed are not straight, got bended with the big holes on the bed frame.2) black cloth from headboard got ripped off 3) sides of the frames are not fixed got loosened to fix the frame 4) scratches and dents all over the bed.But they declined my claim and confirmed over the phone that they wont be able to process as I combined all issues all together. But when I asked them to remove the previous issues and just process claims with my two current damages, they declined that.I reached out to MOR customer support and shared all the pictures and everything with them but they are also saying they cant do anything!I am spending too much time and energy to talk to them requesting them to replace the bed with frame as thats broken slat and loosen bed frame are not safe my daughter to sleep on. They are not at all ready to replace any of the things after my so many request. We bought protection plan to protect my furniture but they are not supporting in any way. We still have have protection plan coverage but they are saying we need to buy new box with new headboard from the store. I am requesting you to please look into this request and please justify the case! Its not safe to sleep the bed for my 12 years old daughter. I have spent money on the bed, frame, box and protection plan. Request to please look into this and let me know if you have any further questions. Thank you so much! We would appreciate your support.