ComplaintsforEztli Rustic Dreams LLC

• Initial Complaint

  12/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  It all started with an E-mail informing me of an undeliverable package back in November of this year. Thinking it was something I was expecting I paid $ **** delivery fee with my credit card. Then was told ' Welcome to QuickGames.online! Gold Membership, Next charge Nov 24, 2023. Of course I immediately started the process of cancelling this ' Membership '. After logging in, I entered a chatbot with ' ******* ', explained the situation and he assured me it would be canceled. However Nov. 24 I received an E-mail telling me my card will be charged $ *****. Two times I had to call my credit card company to prevent being charged for something I never wanted in the first place. If possible please tell this company to remove my email from their records and stop charging my card. Thank you.

  Business response

  12/12/2023

  Dear BBB,
  This is a replay to the notification received in regards to ************************************************ complaint.
  Our services at quickgames consist in getting access to premium online games content, providing a different experience to customers, giving customers the freedom to choose what and when to access the content. The services and the platforms content were made available to the user from the first moment and for the whole time the membership was active. We can see that the customer contacted requesting the cancellation of the membership and was canceled on December 5th, 2023.
  Taking into consideration that all our customers are important to us, and in good faith from our side, we have refunded on December 7th 2023 the $48 transaction for access to the platforms content. The amount was returned to the initial payment method used by the customer.
  Respectfully, I therefore request that you drop your claim against us for the reasons exposed.
  Please dont hesitate to contact us in case further assistance is required.
  Kind regards,
  Legal & Compliance
  

• Initial Complaint

  11/29/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  10/27/2023 I was on ******* to watch my local high school football game , I selected it and filled out information and said it was $1 and would be refunded it after doing this Was charged $***** when I contacted them immediately to cancel and get a refund the told me I couldn't get a refund. emails attached ************************* 8:50?PM (1 hour ago)Please refund the $***** ****** Customer Support *************?PM *** minutes ago)to me ##- Please type your reply above this line -##Your request (*******) has been updated. To add additional comments, reply to this email.Dear ****, Thank you for contacting us! This is a digital website, where we are offering you a membership. You have paid (***** USD) to have access to your service and then you make your first VIP top-up which gives you continued and unlimited access to our website service. Your top-up has been converted in unlimited access to the plan chosen on your Account. Unfortunately, we are unable to refund the previous charges as the subscription has been stated in our ******************* My goal is to provide you with the best customer service to ensure your 100% satisfaction. Please note that the ***** USD charge is non-refundable as per our Terms and Conditions. It's linked to a bank verification code you provided during the purchase, which you agreed to. Thank you for being a valued customer. Kind Regards, ****** Customer Support

  Business response

  12/01/2023

  Dear BBB,
  This message is in response to your correspondence, dated November 29th, 2023.
  We would like to thank you for bringing to our attention the above message. After conducting a search, we were not able to positively identify on our website quickgames.online database, a user account that matches ******************* ******** details. 
  We are kindly requesting Mr ******************************* to check again the details available to him and to let us know if maybe a different email address was used to create a user on our website *****************************, in which case we would need further details to positively identify the user account.
  Please contact us if you need any further assistance.
  Kind regards,
  Legal & Compliance
  

• Initial Complaint

  07/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was checking my balance on line this morning for my checking account. I found $56.50 was being withdrawn from my account. It actually said pending. I immediately called my bank to stop it from going through. But the agent said there was nothing that they could do and I need to call the business myself. I did that! The agent at the business told me that they don't refund. I am sixty three years old and I don't play any games but Solitaire. My husband and I are on a fixed income and I can't afford to just give away money. I need you to help me get my money back. The money was taken from my **** DEBIT CARD. I'm pretty sure one of my grandsons took my card without my knowledge. Which I will be speaking to my daughter about this later this evening when she gets home from work. I think this is an unfair practice of FASTGAMES.SITE. and should not be tolerated by you, the BBB. Thank You.

  Business response

  07/12/2023

  Dear BBB, 
  
  This is a reply to the notification we received regarding *********************************** communication.
  
  Unfortunately, we were unable to locate her account on our website quickgames.online. Therefore, we kindly ask you to check whether the account was created with the data provided, such as the customer's name and email, on our website, otherwise, to redirect the complaint to the website mentioned in the notification.
  
  We remain at your disposal for any further clarification.
  
  Kind regards,
  
  L&C

• Initial Complaint

  02/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been charged twice for something I didn't order and have tried contacting them to no avail charged ***** on 1/14(23 and then again ***** 2/11/23 can't get through to them on the phone

  Business response

  03/07/2023

  Dear BBB,
  

  This is a replay to the notification received in regards to Mrs.********************************* ********* .
  

  Our services at quickgames.online consist in getting access to premium online games content, providing a different experience to customers, giving customers the freedom to choose what and when to access and view. Having said that, there is no evidence that we are responsible for the misuse of the subscription plan, the services were made available immediately as promised and stated in our Terms and Conditions.
  Taking into consideration that all our customers are important to us, and in good faith from our side, we have refunded on February 28th 2023 in full the two 58$ transactions made by *********************************** for access to the platforms content. The amounts were returned to the initial payment method used by the customer.
  Respectfully, I therefore request that you drop your claim against us for the reasons exposed.
  If you have any further inquiries, please dont hesitate to contact us.
  

  Kind regards,
  Legal & Compliance
  

  
  

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