Business ProfileforSan Diego Gymnastics

SD Gymnastics (in Otay Mesa, ******************************* *****) has set themselves up to take advantage of customers. They tell you up front that you have to cancel a month in advance due to their billing. So I used their app to cancel in September 2021. My two children were in two classes on Wednesday nights. When we started school, the schedule didn't work anymore. I tried to transfer to a later class but there was no availability. I decided to just cancel instead and did so with their app. They called and said that a spot on the waiting list opened up and I make it clear that I had actually just cancelled on their app and we could be removed from any lists. I am a busy working mom (as most of society is) and assumed that I had done my part by cancelling on the app and informing staff when they called me. This is how they take advantage. They do not acknowledge app cancelations and just keep charging. It's up to the individual to notice bogus charges on their card, make calls, fill out forms, and spend lots of time I don't have dealing with this. I was charged for October - December (that's $228 monthly). Three months of over charges. Because of their contract, I knew they could take October. But I requested to be reimbursed for November and December. They said they would reimburse me for December, but would only "credit my account" for November. Clearly, they know I am owed the money. But they have made cancelling so difficult we will not be returning to this company. So their store credit is no good to me. I want to be reimbursed.