ComplaintsforSan Diego Gymnastics

• Initial Complaint

  11/24/2021

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  SD Gymnastics (in Otay Mesa, ******************************* *****) has set themselves up to take advantage of customers. They tell you up front that you have to cancel a month in advance due to their billing. So I used their app to cancel in September 2021. My two children were in two classes on Wednesday nights. When we started school, the schedule didn't work anymore. I tried to transfer to a later class but there was no availability. I decided to just cancel instead and did so with their app. They called and said that a spot on the waiting list opened up and I make it clear that I had actually just cancelled on their app and we could be removed from any lists. I am a busy working mom (as most of society is) and assumed that I had done my part by cancelling on the app and informing staff when they called me. This is how they take advantage. They do not acknowledge app cancelations and just keep charging. It's up to the individual to notice bogus charges on their card, make calls, fill out forms, and spend lots of time I don't have dealing with this. I was charged for October - December (that's $228 monthly). Three months of over charges. Because of their contract, I knew they could take October. But I requested to be reimbursed for November and December. They said they would reimburse me for December, but would only "credit my account" for November. Clearly, they know I am owed the money. But they have made cancelling so difficult we will not be returning to this company. So their store credit is no good to me. I want to be reimbursed.

  Business response

  12/03/2021

  We do not take advantage of our customers. Any parent who enrolls their child(ren) are given all of our billing procedures and policies at least 6 times in writing, bolded and highlighted PRIOR to any charge on their card. They have complete control over their account, from enrolling to dropping their child from the account. The process to drop (cancel classes and charges) is clearly outlined before they even enroll. This customer confirmed they did not do what was needed to cancel. We do not make it difficult as it is all in their hands and tell them of that fact before even enrolling. 

  Customer response

  12/03/2021

  I did as instructed. I cancelled on the app. Multiple times. Your system did not accept it and kept charging me. 

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