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ComplaintsforCraft + Color Hair Salon
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/07/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I went to this salon as a reference of someone. ***** did my hair. I wanted to be lightened to platinum blonde and as I needed a haircut, I decided to go a bit shorter. I asked for my hair to be cut no shorter than where the neck meets the shoulder with layers and face frame. My hair 3 different colors and has no shape. I was there for 4 hours. While my hair was "compromised" (per the owner's words), my hair should still not be 3 different colors. I spoke to the salon and all I received was an apology and that my hair was compromised again. I do not recommend them as I am the one who has to walk around like this. If someone would have done this to one of their hair, they would be as livid and embarrassed.You admit your mistake was that you should have turned me away with what you say was damaged hair but wont refund me the $130 for making my hair look worse? My hair looked better and healthier before you greedily took my money to further damage my hair! You owe me a refund!!! I am normally not one to cry over my hair (only done so one other time) but this is not good business.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.