Business ProfileforFantastic Sams

I had called to make an appt for a hair cut and style that was advertised with Groupon. The woman that answered told me that they had a senior special on Wednesdays for a perm and cut for $50. She said her perm gal is there on Wednesday so I booked an appt for March 23, 2002 at 3 pm. At the appt, I spoke with the girl that was doing my hair about what I wanted. A lot of tight curls. My hair is on the shorter side and yet while rolling my hair, she ran out of perm rods. She finished rolling my hair with what she had and when she put the setting solution on, she left it on for only 6 mins instead of the normal 20 min. During the rolling of my hair, she revealed to me that this was only her 3 rd perm she had ever done. When the rods were removed there was barely any curl. I let her know that it wasnt what I wanted or what we discussed. Nothing more was done. She didnt cut my hair or style it. When I went to pay, they tried to add charges. I told her I was not paying any more because 1st it wasnt even done correctly, they ran out of perm rods, and I was not happy about that at all, 2nd I didnt even get what was included in the 50$ quote I was given over the phone, no hair cut was performed, and 3rd no one disclosed to me any possible additional charges when I booked the appt.it took over 3 1/2 hours. We went back and forth about the cost and she said she had to call her manager because I refused to pay more than the $50. They couldnt get a hold of her. I paid the $50 in cash and asked them to have the manager call me because I was totally dissatisfied with the whole experience and to let her know that their perm gal was not prepared, was inexperienced, unprofessional, and how dissatisfied and disappointed I was. As of today, I still have yet to get any type of communication from the store manager. There was been no good faith shown at all on the stores side. They with held information about the ad, tried to charge more, and not deliver the service promised.