Business ProfileforG-Plans
Current Alerts For This Business
BBB files indicate that this business has a pattern of complaints concerning when consumers are charged for a plan with a different price then selected. When contacting the business, consumer claims promised refunds are not fulfilled. On 05/02/2022, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of 05/25/2022, BBB has had no response.
Additional business information
On March 17, 2022, BBB requested G-Plans to substantiate, modify or discontinue claims on their website, "https://g-plans.com/" that read: "...G-Plans hsa been clinically proven to work." "G-Plan is the #1 most successful weight loss program today." "100% Money Back Guarantee." The website also advertises a count down timer that does not expire when refreshed.
BBB's Code of Advertising Section 1 Basic Principles of the Code states advertisements should be truthful, sincere offers to sell. Advertisers have a responsibility to have substantiation for all claims made and should be able to provide that substantiation upon request. All advertising that may mislead or deceive consumers should be avoided.
BBB's Code of Advertising Section 20 Warranties or Guarantees states when using the term “warranty” or “guarantee” the advertiser should clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to the sale which could include putting it on the seller’s website. Advertisers should disclose any material limitations on a "satisfaction guarantee" or "money back guarantee" and define, for consumers, the meaning of claims such as "lifetime guarantee."
BBB’s Code of Advertising Section 28 Objective Superlative Claims state claims that relate to tangible qualities and performance values of a product or service can be used when the advertiser has substantiation. An example of a claim requiring substantiation would be "#1 car sales in the city."
BBB’s Code of Advertising Section 34 Claimed Results states claims relating to performance and results should be backed up by reliable evidence.
As of June 22, 2022, the business has not provided substantiation to BBB's request.
At-a-glance
Related Categories
Overview
This business offers meal and nutritional services.
Business Details
- Headquarters
- 415 W G St, San Diego, CA 92101-6006
- BBB File Opened:
- 8/9/2019
- Years in Business:
- 8
- Business Started:
- 12/7/2015
- Business Incorporated:
- 12/7/2015
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Goglia Nutrition LLC
- Related Businesses
- Business Management
- Mr. Luke Mahoney, Member
- Mr. Stuart Waters, Controller
- Contact Information
Customer Contact
- Mr. Stuart Waters, Controller
- Additional Contact Information
Email Addresses
- Sales
- Technical Support
Customer Complaints
1,456 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
08/24/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Customer Reviews
532 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Vanessa F
09/06/2024
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.