ComplaintsforG-Plans
Health and Wellness
Current Alerts For This Business
Pattern of Complaint:
BBB files indicate that this business has a pattern of complaints concerning when consumers are charged for a plan with a different price then selected. When contacting the business, consumer claims promised refunds are not fulfilled. On 05/02/2022, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of 05/25/2022, BBB has had no response.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/28/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
They held $99 for services that I never received. They tried to charge my account over $700, but my bank caught and flagged them, and they used three different names. I called and text with their customer service team, and they told me out of courtesy they'd partially refund me. I explained that these were fraudulent charges, and they still kept my money.Business response
10/04/2024
Dear Hope,
Thank you for reaching out and sharing your experience with G-Plans. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $217.80 You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ if you have any further questions or concerns.
Sincerely,
The G-Plans TeamCustomer response
10/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
**** King **********
Initial Complaint
09/22/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I rented a server and they had provided the mod pack for the server. The mods were causing the server to crash, but they do not provide mod support, even though they provide the mod pack. Upon being request to shut down the server early, they consent and shut down the server but refused to provide a refund and instead provided a credit. They are refusing to refund the credit. It is not possible to transfer the credit or to assist because it has been more than 72 hours. They will not provide any other information on what their refund policy is.Business response
09/24/2024
Hello! I believe you have the wrong company as we are a healthcare company, nothing to do with mods.
Sincerely,
The G-Plans Team
Initial Complaint
09/20/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I paid g plans $136.74 on 09/10/24 with the understanding that I was purchasing ozemptic medication. After they took my payment they explained that in order to get this medication, I would have to pay another fee of $290. I simply requested a refund and wanted to cancel my subscription. They said they would refund me and cancel. I have not received my refund.Business response
09/24/2024
Dear ******,
Thank you for reaching out and sharing your experience with G-Plans. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $136.74. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ if you have any further questions or concerns.
Sincerely,
The G-Plans TeamInitial Complaint
09/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Automatic withdrawal for debit card on 8/21/24 - did not agree to transaction. Have told them, due to health reasons, I DO NOT WANT TO CONTINUE TO RECEIVE Gplan items, yet they continue to charge me.Business response
09/24/2024
Dear ********,
Thank you for reaching out and sharing your experience with G-Plans. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $136.10. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ if you have any further questions or concerns.
Sincerely,
The G-Plans TeamInitial Complaint
09/17/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Their add was on ******** for *******. After paying them almost $600 the site asked for additional money for the ******* meds. The site said that only a generic oral med is included. Its a scam. Called them the next morning for cancelation and they said they will only refund $494. This site needs to be stopped.Business response
09/24/2024
Dear *****,
Thank you for reaching out and sharing your experience with G-Plans. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $594. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ if you have any further questions or concerns.
Sincerely,
The G-Plans TeamInitial Complaint
09/16/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 8/12/24, I signed up to obtain a weight loss medication with G-Plans through their online site. During the checkout process, I was agreeing to pay $129 (Dr. consult fee) and $229 (medication fee). It offered a "trial meal plan" of 5 meals for $10.99 (plus tax). There was no other info given about the meals. I received an email later that day stating I needed to confirm my 5 meal choices before shipping. On 8/21/24, I received another email stating the same-confirm my next order of 5 meals. I called the company directly at ************. I stated I didn't order the additional 5 meals, as I had only signed up for the "trial 5 meals" for $10.99 plus tax. The representative I spoke with stated that I had a "meal plan subscription" that consisted of 5 meals per week for 5 weeks, paying $10.99 plus tax each week. She stated if I canceled this meal plan before the 5 weeks were done, I'd have to pay a cancellation fee of $59.00. This is NOT what I signed up for. When I asked to speak with a supervisor, the representative said no one was available, and they'd call me back to my cell number. I didn't hear back from them until 9/1/24 via an email stating that I should arrange a discussion with them. I called again on 9/11/24, asked to speak to a supervisor. Again, none were available. I requested a call back, and again, got an email. This email stated the meal delivery plan is managed by a third-party company, and, since I signed up for the meal plan subscription, cannot be canceled without paying the $59 cancel fee. I did not sign up for a meal plan subscription. There was nothing stating anything of the like during the checkout process. This is fraudulent. I'm reporting this because it is wrong. G-Plans is cheating customers out of money, and I don't want this happening to others. The $59 I would like refunded is small, but the deceit G-Plans is practicing is huge. They were reported to BBB in 2022, and their fraudulent practices continue.Business response
09/24/2024
Dear *****,
Thank you for reaching out and sharing your experience with G-Plans. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your cancellation fee of $59. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. In the meantime, please don't hesitate to contact us directly at ************ if you have any further questions or concerns.
Sincerely,
The G-Plans TeamCustomer response
09/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***** ******
Initial Complaint
09/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Charged a one time fee and the next day, charged an additional $399Business response
09/24/2024
Dear ***,
Thank you for reaching out and sharing your experience with G-Plans. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. The $399 was for the actual medication itself. The $635 was for the 6 month membership which covers all appointments, lab work, app access, etc. If you have any further questions please don't hesitate to contact us directly at ************ if you have any further questions or concerns.
Sincerely,
The G-Plans TeamInitial Complaint
09/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I keep getting emails from advertisers that I havent signed up for and the last ones say unsubscribe here and when I click that it signs me up for more spam! There is no actual unsubscribe. I have read all fine print. It has different products each email. This is just the latest one.Business response
09/17/2024
Dear *****,
Thank you for reaching out and sharing your experience with G-Plans. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We have unsubscribed you on our end. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ if you have any further questions or concerns.
Sincerely,
The G-Plans TeamInitial Complaint
09/10/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
The amount they said it would cost was misrepresented by hundreds of dollars. They say on their website it is as little as $3 a day for weight loss injections, and then when they got my credit card info they immediately charged me without the mandatory Doctor consultation and about $700 more than what they represented. I tried to access my account and they wont let me in or update my password. When I tried using their customer service chat they said were offline and will contact you when were back How can they charge me for something that has a mandatory doctor referral which I havent had. I honestly had no idea there was a $430 consultation fee and then charge me $399 for a medication Im not sure Id qualify to receive without the doctor referral. This is obviously a scam.Business response
09/17/2024
Dear *****,
Thank you for reaching out and sharing your experience with G-Plans. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $430.85 as well as the medication fee of $399. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ if you have any further questions or concerns.
Sincerely,
The G-Plans TeamInitial Complaint
09/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I signed up with this company to receive a medication that I need that my insurance company wont cover. They advertised a price of $599.00 for three months for the medication I needed. After a quick qustionaiire and before I even spoke to a medical professional, they required me to pay the $599.00. They then immediately went to another screen that said the medication I needed was an additional $399 a month, which was not disclosed anywhere else. When I tried to cancel immediately, I was told that they couldnt refund it but could only offer me a slightly cheaper plan. This is such predatory marketing, and so detrimental to people like me who are living on a fixed income because of health reasons to begin with. I have since contacted my bank and am now working with them to find a resolution.
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Customer Complaints Summary
1,435 total complaints in the last 3 years.
417 complaints closed in the last 12 months.