Customer ReviewsforChuze Fitness

I need to vent about my experience with Chuze Fitness Monday. This week, I got lectured for having a water /liquid bottle container bag, even though they said it's for the safety of others. The crazy part? I've seen at least three other members with similar bags on the floor, and none of them got called out. Why am I the only one being singled out?To make things worse, I left an honest review about this inconsistency on their ******** page, and guess what? They recently blocked me. Instead of addressing my concerns, they chose to silence me. This is not how you treat your members, Chuze Fitness.I joined the gym expecting fairness and transparency, but that's clearly not what I'm getting. If you're going to enforce rules, do it consistently. And if you're going to have a social media presence, be prepared to handle honest feedback. Blocking members for voicing their concerns is just wrong.I hope Chuze Fitness can do better and create a fair environment for all its members. Ignoring or silencing us is not the way to go.Pictures are from other people in the gym.

Hello *****, Thank you for taking the time to contact us. We apologize for any inconvenience or frustration that has occurred. It is our gym policy that bags of any sort are not allowed on the gym floor. We do regret if you felt singled out and we will be sure to follow up with the onsite management team to ensure that this policy is being upheld for all members. Have a wonderful day! Kindly,Chuze Fitness

I have tried several times to resolve the situation locally with no luck. The gym I go to is in ************** and they can not resolve the issue of the constantly broken TV audio box. The staff is uncooperative, so is the branch manager and the district manager. They all blame the corporate office for being slow, along with the IT department who oversees these issues. The fact is that they are selling their memberships with the tv app that allows customers to have access to tv channels, although the app is never available, which to me is fraudulent advertising. Unfortunately when searching phone numbers and email addresses to reach the corporate office, nothing is available online, except one phone number that when you leave a message, NOONE ever returns your call. This is not a serious company who cares for their customers! I finally got to the point where ** canceling my membership and will share my experience in social media and everyone else in my reach!

Hello *******, We apologize for any inconvenience or frustration that has occurred. We encourage you to use App Audio and Tunity which will allow you to listen to the ** while completing your workout. We hope your future visits will be more enjoyable! Kindly,Chuze Fitness

You can't even get a hold of anyone to to talk to ??????? I don't understand why this business exists. It doesn't really care about anybody

Hi *******, We are sorry to hear of your frustrations. While we can't speak on the exact details of what transpired that led to this, we are sorry that it ultimately caused us to part ways. We entrust our local and district leadership team that feels this course of action would be best for all parties involved. We do wish you all the best in your future fitness endeavors and we hope youll find another facility that will better meet your needs. Kindly,Chuze Fitness

I am writing to formally express my severe dissatisfaction and request immediate disciplinary action against **********, the manager at the *********** Chuze Gym, on behalf of my friend and gym partner, ***********************. **** has been a loyal member for over 4 years and has consistently enjoyed his experience until his recent interactions with ****.During a recent visit, **** forgot his cell phone and asked **** to manually sign him in. **** not only refused but also demanded **** use a FOB, addressing him in a condescending manner. Additionally, **** falsely claimed he had manually signed **** in last week.This incident is not isolated. Both **** and I have regularly experienced rude behavior from ****, suggesting a pattern of disrespect. His conduct has significantly marred our experience at Chuze Gym.During this recent encounter, ****'s behavior led to a confrontation, resulting in the unjust revocation of ****'s membership.Given the severity and frequency of ****'s unprofessional behavior, I urge immediate disciplinary action. I also request that ****'s membership be reinstated without delay.I spoke to two other Chuze gym locations, and they confirmed that manual check-in is allowed. It is unacceptable that this policy is inconsistently applied. **** acts as if **** purposely left his phone to create trouble, which is not the case. Address this discrepancy to ensure a uniform experience for all members.I expect this issue to be resolved promptly and look forward to your response. Thank you for your attention.Sincerely,*******************

Hi *****, We are sorry to hear of your frustrations. As mentioned on multiple other occasions, While we can't speak on the exact details of what transpired that led to this, we are sorry that it ultimately caused us to part ways with ****. We entrust our local and district leadership team that feel this course of action would be best for all parties involved. We do wish you all the best in your future fitness endeavors and we hope he finds another facility that will better meet his needs.Kindly,Chuze Fitness

I had to grievances with this location the first is with equipment and the other with the cleaning and health practices there. First the hot tub and wet sauna are always broken or down. I pay the premium price for access to these areas and yet the access to them is not monitored or inforce by the staff. When these services are down for months at a time Im not compensated or given a discount for the lack of access to this services that I continue to pay for. The second is the cleaning or lack of cleaning at this location. The hot tub and pool where just closed to not passing city inspecting and I will no longer use them. Today when I went to use the wet sauna (which was down) I saw a staff member take a bottle of spray bleach unscrewed the top and pour that bleach into the hot tub when members where in it. No measuring the ** level or asking the people in the hot tub to get out just dumping an unmeasurable amount of bleach into. Also the tanning beds are not being cleaning after every use Ive seen and have experience this firsthand. The lack of cleaning is obvious in the mens locker room.

Hello ******, Thank you for sharing this feedback with us. First and foremost, we are sorry to hear of these frustrations. At Chuze we have very high standards of customer service and cleanliness and we regret if we let you down. We are sorry to hear of your frustrations regarding the maintenance of our pool and hot tub. Unfortunately, we are still dealing with many manufacturing, supplier, and shipping delays nationwide. While some factors are out of our control, we are working hard to do everything we can to mitigate and resolve what we can. In the meantime, we encourage you to check out some of our nearby locations that offer these amenities as well. In terms of the cleanliness, we will be sure to follow up with the onsite management team to further address this. Thank you again for bringing this matter to our attention. Kindly,Chuze Fitness

Terrible gym on Monday April 4 2024 I went to ask for a membership and was appalled on how rude and unprofessional the manager ***** and the sales rep ***** were and another employee with long hair. The manager ************** nothing when an immigrant lady and her small child went to ask about a week **********. The other employee with long curly black hair ignored her as did the manger because she didnt speak English. ***** said he didnt speak English but the other two did speak Spanish and ignored her and gave her dirty, angry, annoyed looks she was waiting at the door and no one helped her or her small child. I was so offended let them know that this was not appropriate and left. Only to hear as **** in a sarcastic voice have a nice day.

Hello *****, Thank you for taking the time to contact us. We do regret to hear of this experience. While we cannot speak on behalf of the events that took place as we were not there, we do pride ourselves on providing superior customer service and it sounds as though this may not have been the case during your most recent visit. We will be further investigating this matter and following up with the management team. We hope your future visits will be more enjoyable. Kind regards,Chuze Fitness

I joined Chuze Fitness back in 2019 when at the time they were a trailer in the parking lot.As an inducement to join and since I was with Silver Sneakers I was given a Wellness Premier membership. I have not had any issues until this week when my card would no longer give me access to the wet areas. I was told that I would have to pay an additional $19.99 to use the wet area. According to their own web site the wet areas are still included in a Wellness Premier membership. I still hold that status and can use the other Premier benefits except the wet areas which makes no sense. I attempted to reach out to management on their site but have yet to get a response back. What all seniors should be aware of is that Silver Sneakers pays Chuze $3 a visit up to 10 visits which amounts to $30 a month which is more than a person coming off the street has to pay for the same membership. I am currently a member of Chuze in ***************, ********. But most likely not for long as there are better options out there. Lack of integrity is always a turn off in business.

Hello *****, I completely understand your frustration. You have been able to access the gym Without truly having an active membership for quite some time. Now that we are reverifying your eligibility we will need to sign you up with our **************** membership pricing. Our Basic membership is completely paid for by your insurance and the Premium and More memberships are still offered at a very discounted price. Please note that the Premium and More Wellness memberships do have an Annual Fee of $49.99 that is charged 45 days after signing up and annually thereafter.We again apologize for any frustrations that have stemmed from this change. We hope that we can still deliver incredible value to you as a member including amazing amenities, outstanding cleanliness, and world-class service. Please dont hesitate to reach out to us with any additional questions. Kind regards,Chuze Fitness

Im so mad. Ive been at chuze for a year now. First time going an employee explained to me we cant have any bags on the floor. Every time I go I see bags on the floor so why did I have to put mine away while everyone else gets to keep theres. And on top of that Im so sick of spending over 40 dollars a month to not be able to work out. This place is to packed and I dont have the time and day to figure out whats the less busy our. At this point chuze fitness is not worth it. I cant workout what I need to workout every person has taken up the machines. It puts me in a crappy mood makes me not motivated to workout.

Hello ******, Thank you for contacting us. We are sorry to hear of your frustrations. For the safety of our team and members, bags of any sort are not permitted in the workout areas, however, we do provide lockers inside of each locker room and smaller day-use lockers toward the front of the facility. We apologize if it seemed as though this was only addressed with you but we can confirm this policy is in place for all members. In terms of crowds, we know this can be bothersome but we are thrilled that so many are taking an interest in their health. We do recommend avoiding the facility during peak hours in an effort to miss some of the crowds. We are sorry to hear that our facility has not met your expectations but we wish you the very best in your future fitness endeavors. Kindly,Chuze Fitness