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Business Profile

Home Accessories

Thissporty

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Accessories.

Complaints

Customer Complaints Summary

  • 104 total complaints in the last 3 years.
  • 27 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/31/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Louis ******* purse and Louis ******* Jordans I have not received them or a confirmation email. Ive only received an email saying they got my money. Ive been seeing a lot of bad reviews. I want to know if this is a scam they have not sent me an email saying that my stuff has been sent or a number for me to track it.

    Business Response

    Date: 01/09/2024

    We regret for this review.
    We have discussed it through our email support and shown you the tracking link of your order and we've checked that your order is on its way to you.
    We contacted the factory and the shipping company to urge your order to be delivered as soon as possible.
    We appreciate you taking the time to review so we can continue to improve the customer experience.
    Sincerely

    ********************** Team

  • Initial Complaint

    Date:12/28/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received this as a gift.I did pick out the jacket and the graphics and sent screenshots to my parents for Christmas.I myself, have worked in a screen printing shop and I know that this is easily avoidable. After wearing it once the decals on the sleeves started peeling up. See photos below. The person who ordered it for me is ***************. I do not know what email she used but you may use mine and I can forward it to her.

    Business Response

    Date: 12/29/2023

    We regret for this review.
    We have discussed it through our email support and please provide us some of the picture about the defective item.
    We will check and assist your case better.
    We appreciate you taking the time to review so we can continue to improve the customer experience.
    Sincerely

    ********************** Team

  • Initial Complaint

    Date:12/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a *********** Cheifs leather jacket o. The 13th of Dec. ****, I have not received an up to date shipping date, tried to call and both phone numbers are disconnected. I spent $115 and if I dont get my item I want my money back.

    Business Response

    Date: 12/29/2023

    We regret for this review.
    We have discussed it through our email support and shown you the tracking link of your order and we've checked that your order is on its way to you.
    We contacted the factory and the shipping company to urge your order to be delivered as soon as possible.
    We appreciate you taking the time to review so we can continue to improve the customer experience.
    Sincerely

    ********************** Team

  • Initial Complaint

    Date:12/25/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I almost ordered $500 worth of stuff from this website. I decided to check the reviews first just to make sure and there are multiple and multiple complaints that the customer never received their order. Then it also says they cant get refunds or even get through to the company once the transaction has been made This is clearly a scammer. What is the point in BBB if youre not gonna shut down scammer businesses. Please close this site down so no one else gets scammed.

    Business Response

    Date: 12/29/2023

    We regret for this review.
    Please kindly let me know your ORDER NUMBER. If you didn't find out the order number, please kindly provide the customer name or the email you used to order on our website

    I will check back to get back to you soon.

    We appreciate you taking the time to review so we can continue to improve the customer experience.
    Sincerely
    ********************** Team

  • Initial Complaint

    Date:12/23/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 23rd I placed an order with Thissporty for $80.00. The order numbered ****** never came although they indicated that it was delivered December 22nd by UPS.I did receive a package on Dec 22nd of a plastic footrest which I never ordered. I contacted Thissporty via email as I have been doing since December 14th which was the last estimated delivery date they gave me and they've stop responding. I tried calling but the numbers are not in service.I am exhausted from running behind this and need some resolve. Either I get the correct order or a full refund of my $80.

    Business Response

    Date: 12/29/2023

    We regret for this review.
    We have discussed it through our email support and solve your problem.
    We appreciate you taking the time to review so we can continue to improve the customer experience.
    Sincerely

    ********************** Team

  • Initial Complaint

    Date:12/21/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 2 items, have not received second item. Was ordered over a month ago. Can't get ahold of anyone ro resolve complaint.

    Business Response

    Date: 12/29/2023

    We regret for this review.
    We have discussed it through our email support and shown you the tracking link of the rest for your order and we've checked that it is on its way to you.
    We contacted the factory and the shipping company to urge your order to be delivered as soon as possible.
    We appreciate you taking the time to review so we can continue to improve the customer experience.
    Sincerely

    ********************** Team

    Customer Answer

    Date: 12/29/2023

    STILL HAVE NOT RECEIVED ITEM

  • Initial Complaint

    Date:12/18/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Thissporty took money from my bank account without giving me a confirmation number for my order. Every time I try calling the business, theres always a problem getting someone on the phone as though the phone is off. Theres no response to my emails. I strongly believe that this is a scam or some kind of fraud.

    Business Response

    Date: 12/29/2023

    We regret for this review.
    We have discussed it through our email support and shown you the tracking link of your order and we've checked that your order is on its way to you.
    We contacted the factory and the shipping company to urge your order to be delivered as soon as possible.
    We appreciate you taking the time to review so we can continue to improve the customer experience.
    Sincerely

    ********************** Team

  • Initial Complaint

    Date:12/14/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered from this company on 11/19. Never received my package and its 12/14. Should have read the reviews first. I paid and have no product.

    Business Response

    Date: 12/16/2023

    We regret this review.
    We tried to check several times but not find your order through your email address
    Please kindly let me know your ORDER NUMBER. If you didn't find out the order number, please kindly provide the customer name or the email you used to order on our website. I will check back to get back to you soon.
    We appreciate you taking the time to review so we can continue to improve the customer experience.
    Sincerely

    ********************** Team

  • Initial Complaint

    Date:12/11/2023

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Haven't received any response on my order I placed on December 3rd and I paid extra for a 7&10 day delivery

    Business Response

    Date: 12/16/2023

    We regret for this review.
    We have discussed it through our email support and shown you the tracking link of your order and we've checked that your order is on its way to you.
    We contacted the factory and the shipping company to urge your order to be delivered as soon as possible.
    We appreciate you taking the time to review so we can continue to improve the customer experience.
    Sincerely

    ********************** Team

    Customer Answer

    Date: 12/16/2023

    thissporty has not yet sent me a tracking number for my order I purchased it seems like they are giving me the run around is this company  Legit they don't answer to my questions in a professional manner 

  • Initial Complaint

    Date:12/05/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This sporty has not sent proper shipping info nor responded to emails or phones calls. This was a spiecal gift for someone so hope it comes soon. I paid for shipping

    Business Response

    Date: 12/09/2023

    We regret for this review.
    We have discussed it through our email support and shown you the tracking link of your order and we've checked that your order is on its way to you.
    We contacted the factory and the shipping company to urge your order to be delivered as soon as possible.
    We appreciate you taking the time to review so we can continue to improve the customer experience.
    Sincerely

    ********************** Team

Thissporty is NOT a BBB Accredited Business.

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