Customer ReviewsforWawanesa Insurance

First let me start by saying " I have been covered by WAWANESA for the past 15 yrs " . I have discovered that WAWANESA HAVE LOST THEIR RATING . They are C+ rating at best , what that means is that you may receive a letter from your Mortgage company stating that your H06 condo coverage has expired . But they may not tell you the real reason it has expired . Mortgage companies like the one who holds my mortgage will withhold escrow payments to Insurance companies who have less then B+ ratings . WAWANESA did not disclose any information about their rating to me . I now have no coverage on my property and my MORTGAGE COMPANY will probably force me to buy Insurance at higher rate . On the other hand the MORTGAGE company did not tell me the real reason in any of the letters I received from them , so it seems Golden Empire Mortgage played along and with held information from me that could have been helpful and save me lots of money . I simply thought paperwork was not getting through to the right department , well that's what both companies led me to believe .

Hi ******, we appreciate your feedback and apologize for the inconvenience and frustration you experienced. We understand that the lapse in your condo coverage was unexpected and disruptive. Each financial institution has its own specific criteria for insurer ratings. While Wawanesa's financial rating has since been restored to an A+ by AM Best, we sincerely apologize for any inconvenience caused by the temporary decline. We are happy to hear that one of our team members was able to connect with you and reissue your condo coverage. We value you as a member for both your condo and auto policies and appreciate your 20 years of loyalty. If you still have any questions or concerns, please dont hesitate to give our **************** team a call.

Wawanesa insurance has left me feeling deeply disappointed and frustrated. In mid-December, when I was unable to drive due to impairment, I left my vehicle parked at a restaurant. Tragically, it was stolen. Expecting support from my insurance, I was shocked to find they demanded extensive documentation: bank statements, credit card statements, cell phone records, and interviews with everyone present at the restaurant. They even scrutinized my credit report. In March, an investigator visited my home and subjected me and my wife to a grueling two-hour interrogation before referring us to their retained lawyer. Despite being a loyal customer for four years with no missed payments, I've come to realize that Wawanesa prioritizes their interests over their customers'. My trust in them has been shattered, and I caution others to be wary.

****, losing your vehicle to theft is a deeply distressing experience, and we sincerely apologize for how the claims process has left you feeling. Our goal is to support you and all of our members through the challenging time of a claim. Your trust is important to us, and we regret that your experience did not meet your expectations. We are obligated to adhere to strict state regulations that require thorough investigations of all claims, which involve comprehensive interviews, detailed documentation, and other essential procedures. These regulations are in place to protect you and all of our members to ensure we are paying only legitimate claims and not passing on unnecessary costs. We are required to follow these procedures in theft cases where we need to obtain substantiating evidence. We understand that this process can be time-consuming and inconvenient, and we apologize for any frustration this may have caused. While your claim has since been resolved, if you would like to discuss your experience further or have any questions, please dont hesitate to contact us at ************ Monday through Friday from 7:30 AM to 5:30 PM.

Ive been a loyal customer with ********************** for over a decade. My experience with Wawanesa has always been amazing up until recently. My car was parked on the street in July when it was hit and sustained substantial damage. My claims adjuster was wonderful with getting my rental car setup and getting the ball rolling. Wawanesa paid for all my repairs with no issue. However, on the day I picked my car up 2 notification lights were on my vehicle. One notification was low washer fluid and the other was tires not recognized. I assumed I just needed to drive and the notification for my tires would turn off. ****, I had to take my car back to Caliber Collision 3 times for this issue. When it happened a 4th time I decided to take my car to the dealership. The dealership was able to fix the problem but also discovered that I had missing hardware and loose parts on my vehicle. I called Wawanesa to report this issue to see if *** could proceed with fixing the problem because I was uncomfortable with taking my car back to Caliber Collision. Days later I receive a call from someone at Wawanesa who was very condescending and dismissive. This individual downplayed my concerns and even stated that the dealership was just trying to scare me. I was so ****** I dropped the issue for a few weeks but decided to follow up and request to speak with a supervisor. I left a message for a supervisor who did call me back the same day but I was unable to answer. Due to getting sick with COVID I wasnt able to follow up for about a week and a half. Ive called this individual twice and still no return call. Being a loyal customer for over a decade apparently doesnt matter to Wawanesa. Having loose parts and missing hardware on my car should be a priority to my insurance companybut I guess not!!

Hi ********, we are very sorry for the frustrations you have experienced with your vehicle repairs. Thank you for speaking to a claims supervisor regarding this matter. He will discuss the findings with the body shop once they have had a chance to reinspect the vehicle. Please reach out to the supervisor for any additional assistance that you need.

We have been loyal customers of Wawanesa for many years, but our recent experience with their customer service regarding our homeowners claim has left us extremely disappointed. After 17 years of owning our home, we finally had to file a claim, and unfortunately, our assigned Wawanesa adjuster, ***********************, has been unresponsive for the past three months. Despite our repeated attempts to reach out, she has not returned a single one of our calls.To add to our frustration, Wawanesa unexpectedly increased our monthly payment by an additional $200. This sudden hike in our premium was not only unexpected but also unwarranted, especially considering our long-standing relationship with the company. It has made us question their legitimacy as a reputable insurance provider.Furthermore, we reached out to request a call from a manager, hoping to address our concerns and seek a resolution, but to our dismay, we have not received any response or a call back as promised. This lack of follow-up and disregard for customer support has further compounded our disappointment with Wawanesa's overall customer service.In conclusion, we are profoundly dissatisfied with the level of service provided by Wawanesa during our current homeowners claim. As longstanding customers, we expected better communication, responsiveness, and consideration. Unfortunately, our experience has shattered our perception of them as a reliable insurance company.

****************, thank you for your feedback. We are sincerely sorry that you have experienced difficulties reaching your assigned claim adjuster. Our claim supervisor, *************************, contacted you today to review your concerns and explain the items we require to move forward with adjusting your claim. We trust that you have all the information needed at the current time; however, if you have any further questions please do not hesitate to contact the claim supervisor you spoke with at *************************. We also apologize about the impact this rate increase has had on you personally and our ******** Service supervisor has attempted to reach out to you about your concerns regarding this. The last thing we wanted to do was to push for a rate increase like this, but it was needed due to the skyrocketing costs of settling claims within the past few years so we can continue protecting our members whenever an accident occurs. If you'd like to speak with us further regarding the rate increase or any policy options you may have, please contact us at your earliest convenience.

I have had Wawanesa insurance for many years and have never filed a claim or had an accident in 37 years. In October of 2022, I didn't notice a small pole in front of me and hit it causing damage to my front end. My rates were raised by 52%. Then recently, my six-month renewal raised another 57% from $524.04 to $813.75. When asked why, it was stated that all ********** policy holders had increases, and it was no fault of my own. That is 107% rate increase in less than one year. I have extensively researched this issue. I have spoken to friends, relatives, the insurance commission and the internet, and there was a comment about ********** rates increasing, however ****** stated that the rates would most likely increase about 10%. It should be noted, that none of my friends nor relatives have been notified of an increase to their insurance in **********. I think I am being singled out due to my accident.

Hi ******, we're sorry for the frustration you're feeling and would like to help address your concerns. A agent has attempted to get in touch with you by phone twice this week but has only been able to leave messages. Please return their call at your earliest convenience.

I'm sorry, but I have received no calls/contact or messages from WaWanesa. I have checked my text messages, voice mail and spam folders. This seems to be a standard response to all complaints.

This insurance never sent me help even I paid in full bogbykme for them for yrs.thry rather had me stuck in dark and my life was out jn danger rather than care for pple life. They said I couldn't find mein system even I paid almost **** jnsureance to them yrly. They have to pay this back for their mal practice bad practice. Alm they sant is our money since everyone has to buy knsurance . Freaking *********** just wa ants yo get away with everything they did badly to others . They just **** care about your life but only the money they could get out of us. I hope something done t o them.

Hi Nh, we're sorry to hear about your experience with our Roadside vendor and would like to have a supervisor reach out to you directly. Please email us your best contact number to ************************************* and we will have someone reach out to you.

WARNING !! WARNING !!Wawanesa General Insurance Company, will take your money and DENY YOUR CLAIMS !!! *** and deceive you into believing you will be covered in the event of a loss/wind damaged roof claim. They will then use tactics such as hire an adjuster to quote a repair cost below your policy deductible, show up with no ladder, no claim form, no camera, no tools whatsoever. They will hire a professional engineer to claim in their report the damages are NOT WIND related, then use generic default denial terminology wear and tear age, or reached serviceable lifespan then deny a claim. Wawanesa General Insurance Company will not use any estimates, property inspection reports, or determinations you the insured policy holder provide to them, (Wawanesa) for review .Wawanesa General Insurance Company believes they can legally use the professional engineers report, opinion, determination or conclusion to Deny your Claim. Wawanesa General Insurance Company will always engage in, Bad ***** Tactics ( Breach of Implied Covenant of Good ***** and Fair Dealing) Violation of Business and Professions Code section ***** (Unfair Trade Practices) .Buyer Beware !! Stay away ! Lies ! I would not recommend ! Who can you trust ?

****************, we are sorry to hear about your dissatisfaction with Wawanesas handling of your claim. Although we understand you disagree with our position in this matter, please know we strive to ensure all of the facts are considered prior to making a coverage determination.

All the facts, in fact were not considered!No other favorable documents provided by insured were considered or reviewed.Only the false information you the insurer WAWANESA used in your best interest! I object to the response from WAWANESA!

My policy expired on 5/8/22. We rely on the notices we're send both via email & the renewal packages send via ***** We realized just this month that we were no longer insured & called Wawanesa. I called *********** claimed to have sent 2 emails in April & another in May + mailed a renewal package. We neither received the emails nor package. So, because we've been without insurance for more than 30 days, they said l have to go to their web site, request a quote which would take 5 to 7 days for them to provide. Then, once we have the quote we would have to pay the total amount of the quote because @ this point we're considered new customers! We already have full coverage with another company, but was so offended by their treatment, that today l called them requesting a time stamped emaile they claimed to have sent or any proof to their claims. They have none. When you call Wawanesa, their phone greeting says they are the winners of THE BEST CUSTOMER SERVICE in CA! They DO NOT DESERVE SUCH PRAISE. This company excuse my french, is SHIT!

Hi *****, were sorry for the inconvenience and for the frustration youre feeling. We requested for a Customer Relations Specialist to reach out to you today and we appreciate you for taking the time to speak with her to address your concerns about this matter. If you have any further questions, please feel free to give us a call.

*Update 8/11/2022* Hi ***** we want to let you know that we have changed our policy and you can renew using a monthly payment as you did before. If youre interested in this, please contact us at ************ Monday through Friday from 7:30AM to 5:30PM. We apologize for the inconvenience this has caused you.

My ******** were on the way to work for a delivery company, for a possible pickup. As we crossed an intersection on a green light, we were suddenly struck by another vehicle which had entered the same intersection against a red light. The other driver admitted fault. Needless to say, we did not work that evening. I called Wawanesa & emphasized that we were on the way to work, and not on the clock since I had not actually made a pickup for delivery. Wawanesa denied my claim & invoked an exclusion. Because this was during the pandemic, and we were considered ****************** I contacted the Insurance Commissioner of the *******************, who then contacted Wawanesa, to plead our case. Even this action did not reverse the claim denial by Wawanesa. What compounded this denial was the fact that our vehicle was considered a Total Loss & the other driver lied to his insurance company about his fault. In order to recover our loss, we went to Superior Court of California, to file a Small Claims against the other driver. The court made judgment in our favor, requiring the other driver, who was at fault, to compensate us for the total loss of our vehicle. A couple days later, we received a check from the insurance company of the other driver, for the loss of our vehicle. This action validated our innocence and the fault of the other driver. We have been with Wawanesa Insurance for over 3 decades. I have a great driving record. The whole process with Wawanesa was very frustrating. It was disappointing that we did not get the support we thought we were going to get. Apparently, an exclusion is an easy way to get out of paying a claim. Its too bad that Wawanesa could not invoke an exclusion to support an Essential Worker, even though that employee was only just on the way to work (personal) and not yet at work (business). I give Wawanesa 2 stars instead of 1 because they did come through for us regarding another accident that was not our fault.

************, we appreciate you sharing feedback regarding your claims experience related to the December 2020 accident you were involved in. Although coverage under your personal auto policy did not extend to the accident, we are pleased to hear you prevailed against the at-fault driver for your vehicle damage via the Small Claims process. We appreciate your business as a longtime policyholder with Wawanesa.

My Dad was in the aisle of a parking lot when someone backed out of their parking spot into him. Wawanesa said they would not cover the damage because the other driver said that my Dad ran into them.That makes no sense because the damage on my father's car was on the side of his car. If my Dad was pulling forward the damage would be on the front of his car.Plus, when you are driving forward you can see in front of you. Someone backing out can't see behind them. So the likelihood that my Dad ran into a parked car is very low. In addition to damage being on the side of my Dad's car.This was explained to the Wawanesa insurance adjuster Tarinee Rangsuebin multiple times, but she didn't seem to care. She said my Dad was responsible for the damages to his car.This doesn't seem like a fair decision at all.

Hi ***** a manager reviewed the investigation of this parking lot accident involving your father and our policyholder. In this situation, the drivers provided conflicting versions of how the accident occurred. Without any independent evidence, such as a witness or police report, each insurance company in this accident supported the version of their own policyholder. Please understand our obligation is not to pay all claims, but only those for which our policyholder is determined to be legally liable.