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Complaint Details
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Initial Complaint
12/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On July 31, 2023 I contracted Designs4You to install an entryway gate and archway fence. (Please see attached design render.) Because the project was deemed so small as to not meet their $5000 minimum, walkway pavers were added to the project for a total of $5119. The gate and fence materials were to cost extra. I gave them a $511.90 deposit. The project was contingent upon *** approval. The *** did not approve the 1st design and the manager of the company talked me into letting them try again. They said I needed to pay $1000 for the rendering which I did. The *** approved the second design but then the salesman told me it would cost $10,000 for just the gate and fence. I was shocked and he called his manager who agreed to lower the cost to $9200. I really wanted this gate and fence and paid an additional $920 deposit. But the next day, I realized that was just a ridiculous amount of money to pay. I contacted the salesperson and told him I changed my mind and why, and he agreed it was. He offered to make it out of wood but that is not acceptable by the ***. I said I wanted to shelve or cancel the project and get *********** back. He said they can't give the deposits back because they've spent a lot of time on it and it was approved by the ***. I said I would submit a complaint to the BBB because I felt I was in the right. He said maybe they could install the pavers for $4000 or $3000. I declined because the gate and fence were the primary things I wanted, plus the original cost for demo and paver install was only $2500. I said they did not do any work except for the rendering which I paid for and I don't see why they can't refund ***********. He did not reply.
Business response
12/08/2023
To Whom it May ***************** received the complaint and directly contacted the customer to settle the complaint. The customer was refunded the amount she has requested and the customer agreed that the complaint has been resolved and she is satisfied with the solution. She stated that she will remove the complaint she has filed since it has been resolved effectively. We hope to see the resolution action from the client as well.
Sincerely,
******************
Office Manager
Designs 4 You
Customer response
12/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
Initial Complaint
11/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The sales representative assured me my security deposit of $1,000 was completely refundable. He did not give a time restriction for a recovery of the security deposit. I canceled the job and requested my refund. Now they claim it is not refundable, even though no services were rendered. The building project was not started nor completed.Business response
12/12/2022
Hi, we have actually resolved the case with the customer. We returned her $1000 deposit and this complaint was resolved with *********
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.