Business ProfileforQuality Market

I placed my order on December 8th; a Christmas gift for my son to be delivered to **********, ***** in 3-5 business days. After 7 business days, I tried to track the order. I wasn't able to track it. I called Quality Liquor to get an update. I was told by ******* that he couldn't help me and I would need to call back after 2:45. I called back and got their voice mail so I left a message and also sent an email through their website. I waited 2 more days with no response. I called again and was told the same thing, ******* can't help me and call back. I asked to speak with a manager, I was told he wasn't in and he would leave a message for him, (***) to call me back. I never got a call back. I emailed them again, but still no response! On December 18th I call again and threatened to call the Better Business Bureau if I didn't receive a call back by the end of the day. ***, the owner finally called me back that afternoon and informed me that the product I ordered was out of stock and asked it I would like a substitute. I told him no and asked him to please cancel my order and issue me a full refund. I also requested an email confirming my cancelation/refund. He assured me I would get an email in the next couple of days. I called them back on the 20th because I never received my email. Again, I was told someone would get back to me. This went on all week! In the meantime I ordered the same product from another company and it was delivered in time for Christmas. I called back again on December 27th, no answer, so I left a message/email. Called again on December 28th and was told someone would call me back. Later that day I received an email saying my order has shipped! I immediately called and told them I already canceled the order and demanded my refund! I was told there was nothing he could do again and that he would send an email to the owner for resolution. I called again 12/29 and was told by ******* that he could only relay my message to ***. Still no response!